Experience

• 

  Concora Credit

  • United States
  • Financial Services
  • 500 - 600 Employee

  • IT Manager, Private Label Technical Services

    • Feb 2023 - Present

  • IT Product Manager Lead

    • Aug 2022 - Feb 2023

  • IT Product Manager

    • Feb 2020 - Aug 2022

  • Agile Program Manager

    • Oct 2019 - Feb 2020

    - Promote Agile values, principles and practices within the teams- Grow Agile practices in all roles in the organization, striving to build a foundation of Agile supporting end to end product delivery.- Schedule, manage and facilitate Scrum events.- Facilitate and mature Kanban ideals and best practices.- Leverage lean thinking in building processes and metrics.- Facilitate meetings and communication between product owner stakeholders and development team members to ensure the highest value work is top priority in the backlog.- Facilitate collaboration on a daily basis to remove impediments and reduce risk.- Grow Agile maturity within development team members as well as product owners, scaling best practices.- Help foster an environment of trust and collaboration within the team.- Build information radiators to ensure proper visibility and transparency between development teams, stakeholders, and the org.

  • Integration Program Manager

    • Mar 2019 - Oct 2019

    - Design plans based on priorities, set clear and measurable objectives and deploy team resources to achieve business goals - Develop and measure product KPIs, derive key insights, and monitor system performance against objectives- Works closely with project teams that ranges from Product Managers, IT and QA Engineers and Business Stakeholders

• 

  U.S. Bank

  • Portland, Oregon Area

  • Services Release Manager 2

    • Apr 2016 - Mar 2019
    • Portland, Oregon Area

    - Plans and oversees roll-outs of new and changed service software, associated hardware, and documentation.- Ensures production environment quality through a managed rollout of new versions within the managed infrastructure. - Organizes and leads release readiness and post implementation reviews. - Plans and oversees the implementation of software and related hardware to the test and acceptance environments. - Confirms proper functional, operational, performance, and integration testing at each step of the release process. - Ensures creation of a communications plan, roles and responsibilities, and creation of back-out and quality plans. - Creates, maintains, and oversees utilization of policies and procedures for configuring and rolling out new releases and associated technical and non-technical considerations. - Manages the packaging, testing, documentation, and distribution life cycle. - Ensures releases are traceable, secure, tested, and authorized.

• 

  Concora Credit

  • United States
  • Financial Services
  • 500 - 600 Employee

  • Program Manager

    • Sep 2014 - Apr 2016

    - Subject matter expert for Genesis’ credit card business underwriting platform and the logic coding technology tool that is used to support the business needs.- Plan and prioritizes test scripts and test plans to ensure critical components of the business requirements are being tested.- Translate business instructions into SQL-like code inside the technology tool using the pre-existing user interface- Presents identified project defects/potential improvements to management for review- Document requirements, draw process diagrams, work with technology team to align system capabilities with product and marketing requirements- Create and communicate project plans in a timely and accurate manner to manager to assure that they achieve the desired business and technical objectives- Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures- Manage multiple projects concurrently- Work with extended team in IT, UAT, Ops, Risk Analysis, Compliance and Finance to define processes, procedures and program enhancements- Serve as a primary problem solver for issues, roadblocks, and risks; maintaining responsibility for their resolution- Run task force meetings with cross-functional teams to understand and manage status and timely implementation of projects- Manage issues logs to ensure problems, questions and issues are addressed in a timely manner- Collaborate with technology developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs- Ensure that project deliverables meet all audit, compliance, and legal objectives and/or requirements- Plan and work independently to prioritize, communicate, and complete assigned tasks and projects

  • QA Engineer

    • Jun 2012 - Sep 2014

    - Create and perform testing using SoapUI, SeleniumIDE, Visual Studio, SQL Server Management Studio and others- Document test scripts in Quality Center and TFS- Track defects using TFS- Participate in SCRUM/Agile methodologies, including sprint planning, daily stand-up, sprint demo and sprint retrospectives

• 

  Columbia Sportswear

  • Portland, OR

  • Master Data Analyst

    • Nov 2011 - Apr 2012
    • Portland, OR

    - Responsible for the qualification, data analysis, data accuracy and change control for the Customer, Vendor and Product’s master data in the ERP system.- Create and/or modify master data, directly impacting the company’s ability to execute business process and the effectiveness of reporting.- Responsible for the management of daily and weekly process, including requests, coding and audits. - Analyze and monitor the quality of master data in accordance with standards, policies/procedures and initiate corrections actions.

• 

  Wells Fargo

  • Portland, OR

  • Operations Analyst 2

    • Mar 2001 - Aug 2011
    • Portland, OR

    - Support Bank by Mail, Court Blocked, Interest Reporting and Safebox Operations departments in various projects such as the year long Wachovia conversions and streamlining existing processes that creates efficiencies.- Reviewed and updated various department’s compliance policies and procedures to mitigate risk.- Design and Develop Microsoft ACCESS Databases- Create ad-hoc queries and reports- Analyze compile data for trends and generate reports- Site consolation of Interest Reporting from Charlotte, NC to Portland, OR.- Reviewed state statue to ensure Bank’s compliance with States’ Unclaimed Property Law.- Participated in the functional design of the organization’s data systems, and work with programmers to develop and refine systems.- Lead departments’ regression testing for Hogan changes and participate in change management and testing of Unclaimed Property compliance system APECS.- Created and designed various reports to provide management with analysis and assist in formulating department strategies to maximize efficiencies and meet department goals.- Lead and participated in development and implementation of department process improvements.