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Bio
Experience
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Australia
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Insurance
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700 & Above Employee
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Claims Team Leader
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May 2018 - Present
Leading and coaching a team of claim professionals.
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Senior Claims Consultant
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Mar 2017 - May 2018
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Insurance Risk Consultant fixed term
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Jun 2016 - Mar 2017
Monitering and audit of Insurance Risk in line with Group operating licence. Analysis and reporting to various stakeholders on areas of performance and compliance.Project work developing and delivering key process and systems improvement for a multitude of stakeholders within the business.
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Claims Team Leader fixed term
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Dec 2015 - Jun 2016
Management and audit of backlog claims operations, working with teams and systems and managing customers.
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AMI Insurance Company
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Auckland, New Zealand
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Branch Manager AMI Insurance.
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Jun 1992 - Dec 2015
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Auckland, New Zealand
From a Customer Services Officer in 1992 progressed through various roles to manage branches.Roles encompassed managing autonomous business units, claims, underwriting and risk management, financial and budgetary responsibilities and people leadership and development. Over this time I was also been involved in a lot of change management and system and business process improvement project particularly as a subject matter expert.
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Education
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2008 - 2014Massey University
Bachelor's degree, Management -
2002 - 2015
Australian & New Zealand Institute of Insurance & Finance
Fellow CIP, Insurance -
1976 - 1981
Edmund Rice College
University Entrance, Educational Leadership and Administration, General
Suggested Services
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Industry Focus. “Insurance”
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