Experience

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  McDonald Companies

  • Green Bay, Wisconsin, United States

  • IT Support Specialist

    • Aug 2022 - Present
    • Green Bay, Wisconsin, United States

    Providing exceptional 1st level phone, onsite, and remote desktop support.Troubleshooting and resolving computer and network related problems.Configuring new workstations.Assisting in the onboarding of new employees by creating accounts, placing equipment, and providing IT orientation.Supporting Office 365 subscriptions, applications, groups, distribution lists, and user accounts.Maintaining and regularly reporting on the status of our critical spares storage.Assisting in identification of technology and software solutions.Implementing new technology and software solutions under the direction of the IT Support Manager.Identifying and documenting corporate network infrastructure.Documenting work performed and other technical information.

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  Best Buy

  • Green Bay, Wisconsin, United States

  • Verizon Sales Expert

    • Dec 2021 - Jul 2022
    • Green Bay, Wisconsin, United States

    Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.Achieves team and individual goals while enabling an excellent customer shopping experience.Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.Engages with customers for consultations whether it be in-store, over the phone, or chat options online.Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.Maintains assigned department’s merchandising and readiness to serve customers.Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.Coaches and trains coworkers on new vendor technology and services.Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

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  Sika

  • Lithia Springs, Georgia, United States

  • Quality Control Officer

    • Aug 2017 - May 2018
    • Lithia Springs, Georgia, United States

    Oversaw production and preparation of all concrete and concrete color Checked and verified the math for all formulas used in liquid and powder batchesMade experimental batch samples using new formulas and mixture techniques Assured that a high standard of quality was upheld and maintained throughout each batch being madeResponsible for filing and logging all batch tickets in monthly reports

• 

  Kroger

  • Douglasville, Georgia, United States

  • Assistant Meat Manager

    • Dec 2014 - Oct 2016
    • Douglasville, Georgia, United States

    Managed personnel in day to day operations throughout the departmentWrote schedules and delegated duties to ensure efficient serviceRecorded inventory dailyOrdered and received all products for the departmentStocked shelves and rotated stock to ensure freshnessCut meat and seafood for display and for customersUpheld a clean working environment for myself and my coworkers