Experience

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  BDA, Inc.

  • Indianapolis, Indiana Area

  • Operations Industrial Engineer

    • Dec 2017 - Present
    • Indianapolis, Indiana Area

    • New Building Selection, Lease Negotiation, Old Building Decommission, Move, and Start-Up• WMS Selection, Integration, Implementation and Support• International Fulfillment & Logistics Including Site Selection, Strategic Planning, Design, DC Stocking, Logistics, and Execution• Conveyance, PandA, 3D Containerization, In-Motion Weights, Android RF Conversion• LMS Engineered Labor Standards • Inventory Control Implementation for 50+ B to C and B to B 3PL Fulfillment Accounts• Root Cause Issue Resolution, Control/Process Mapping and SOP Development• Operational Forecasting, Expense Tracking and Planning

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  Chewy

  • Indianapolis, Indiana Area

  • Senior Operations Manager

    • Nov 2015 - Oct 2017
    • Indianapolis, Indiana Area

    • Build strong teams while improving procedures, metrics and processes• Lead and supervise a team of Operations Managers, Supervisors and Operations Leads• Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy• Develop and maintain a safe work environment• Responsible for achieving all operational goals• Drive strategic planning and forecasting• Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area• Mentor, train and develop Operation Managers for career progression and learning• Ability to develop and share best practices across the shifts and network• Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse• Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

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  Bluestem Brands, Inc.

  • St. Cloud, Minnesota Area

  • Manager, Inbound Operations

    • Oct 2002 - Oct 2015
    • St. Cloud, Minnesota Area

    Responsible for Inbound Fulfillment Operations, Union ShopReduced customer order process time from 1.51 days to 1.129 days (.526 days Express and 1.197 days for non-express) the first year in practice.o Critical touch point reporting developed to monitor through-put at each milestone in processo Visibility enhanced to track parcels by age on systemo 5S (Lean) completed to eliminate wasted movements at packo Goals and objectives developed by associate teams – rewards for milestones met.Served on 3-member team that successfully identified, analyzed, and selected a 3PL partner to meet short-term needs and long-term growth. Bluestem’s 3PL partner operates DC’s in Indiana, Nevada, and a Pop-Up DC in Pennsylvania.o Key considerations were transportation and fulfillment cost, cycle time, and shrinko Integrate seamlessly into our existing High Jump WMS for reporting easeo Gain-Share/Pain-Share program based on Teamwork/Trust/Transparency philosophyReduced dock to stock processing time from 2.1 days to .91 days (.98 days for non-back order and .45 days for back order receipts).o Inbound trailer delivery load leveling developed and installedo Dock lane and transit location organization – clear sight lines and visual conformation abilityo Systematic visibility to age of inventory on dock and unload performanceo Developed and installed the ability to directly receive to storage from trailer.Successfully sourced, integrated and implemented Vocollect voice picking saving $125K first year.o Concept to full production in 3 monthso Used existing 802.11 wireless backbone and Psion equipmento Associate team directly involved in development and implementation.KPI’s measured example -o Cost/unit, time/unit, variance per measure, accidents/hour, direct and indirect time measures.

• 

  Fingerhut

  • Manager, Shift Operations

    • Jul 1994 - Oct 2002

    Fingerhut Companies Inc., St. Cloud, MN. 8/1994 - 10/2002Tennessee Distribution Inc., Piney Flats, TN. 9/2001 – 10/2002 Manager of Industrial Engineering, Technical Services, and Facilities. Union Shop (right to work)Responsible for Industrial Engineering, and Facilities Operations in 1MM+ sq. ft. Fulfillment Center• Responsible for Piece Work Incentive Standards Development and Maintenance within LMS• Developed/Implemented an Automated Facility Budgeting Tracking and Reporting ProgramWestern Distribution Inc., Spanish Fork, UT. 4/1999 – 9/2001Manager, Shift Operations (Assistant Director). Non-Union ShopResponsible for Receiving, Storage, Replenishment, Production Control, Pick/Pack, Shipping, Quality Control operations in1MM+ sq. ft. Fulfillment Center.• Successfully tested, opened, and operated a state of the art 1MM sq. ft. Fulfillment Center providing 3PL services for Wal-Mart.com, eToys.com, Mountain Zone.com and Wet Seal.com. • Directly/Indirectly Managed 10 Managers, 25 Supervisors, and 500+ associates.• Managed in excess of $25MM in Fixed and Variable Cost Center Accounts.Fingerhut Companies Inc., St. Cloud, MN. 8/1994 - 4/1999 Manager, Area Operations. Union ShopResponsible for Receiving, Storage, Replenishment, Production Control, Pick/Pack, and Shipping Operations 1.2MM+ sq. ft. Fulfillment Center• Managed in excess of $12MM in Fixed and Variable Cost Center Accounts.Other Profession Experience• Distribution to retail stores (fork lift, loading/unloading of trailers, apparel to furniture)• Retail Support (new store set up and start up, customer assistance, staging of goods for sale)• Retail facility operations (responsible for building mechanicals, grounds, building maintenance)

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  Dayton's Department Stores

  • Merchandise Flow Supervisor

    • 1979 - 1994