Experience

• 

  iStore - Apple Premium Reseller

  • Portugal
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Branch Manager

    • Apr 2019 - Apr 2024

    Responsibilities• Driving sales, reaching and surpassing targets given by the company• Problem solving• Customer focus, ensuring every customer experience is not good or great but exceptional• Building relationships with customers and retaining customers• Ensure the store is well presented, house keeping and merchandising• Ensure the store NPS score is above 30% of customer satisfactions rating per Apple• Recruitment of sales, technical and admin staff• Training new staff members • Ensuring compliance to company Policy and procedures• Stock portfolio control - requesting stock and working with NSS stock• Weekly target discussions with sales people and also mystery shopping to sharping skills• Staff portfolio: Sales: 15, Technicians: 5; Admin 2; Managers: 2STOCK PORTFOLIO±R6 000 000STORE TURNOVER±R12 000 000 per month

  • Operations Manager

    • Mar 2017 - Mar 2019

    • Ensuring Daily End of Days are completed• Ensuring all discounts are per the company• Ensuring all educational discounts and partner documents are submitted to head office as required• Training and signing off staff on policy and procedures• Ensuring stock is received on time and further ensuring stock requests are done by required deadlines• Assisting with interviews for technical staff and admin staff• Assisting with customer service and with customer complaints• Assisting with staff training with mystery shopping

  • Assistant Manager

    • Mar 2015 - Mar 2017

    Responsiblities• Assisting store manager on daily tasks• Staff Mystery shopper exercises• Prepping IR• Motivating staff• Opening and closing of the store• Supervisory cash ups• Performance checking sales and technical• Developing new spreadsheets for General manager for region: sales performance tracker, Stock on hand vs Sales• Ensuring store is meeting APR requirements

• 

  Incredible Connection

  • South Africa
  • Retail
  • 700 & Above Employee

  • Sales Manager

    • Mar 2014 - Mar 2015

    RESPONSIBILITIES• Operation: House keeping, merchandising,customer focus, problem solving, training and development of sales team and technical team, 1-2-1 with sales team and technical and appraisals with both departments, model stock, sales forecasting and stock forecasting, IR, enforcing policy and procedures, achieve and surpass store targets, monthly operations tracker, performance management on departments, Project: Apple training compliance check of all Incredible Connection stores• Administration: supervisory cash-ups, enforcing of policy and procedures, daily stock spot checksSTOCK PORTFOLIO±R13 000 000STORE TURNOVER±R8 500 000 per monthORGANOGRAM1 sales supervisor and 30 staff

  • Regional technical supervisor

    • 2013 - Mar 2014

    • Staff recruitment for technical• Developing technical staff• Store visits - ensuring score card is done and recommendations to store management on potential risk and growth• Customer service related to technical• Dealing with customer complaints from technical• VIP customers onsite assistance\• Ensuring technical are aware of targets and daily communication on performance• Staff performance• Arranging events for awareness of techExperts in Incredilbe Connection stores

  • Sales Supervisor

    • 2011 - 2013

    • Driving sales• Interviews done for branch manager for new sales and for new technical staff• Ensuring house keeping and merchandising is done• Assist store manager on daily requests• Ordering stock of selling lines• Monthly performance chats with sales people• Assisting with stock takes of consolidation into the systems

  • Sales Executive

    • 2007 - 2011

    • Assisting customer• Ensure products training is done and passed• House keeping and merchandising• Price changing in department• Assisting Sales manager and Branch manager per the requests• Was send to to new Incredible connection- The grove per regional manager to train new sales people on how to sale• Project to drive game sales as gaming department of store behind other store - this was done in required time frame per Branch manager• Assisted with 2 store night shifts for store renovation

• 

  Pc Gameworld

  • Assistant Supervisor

    • Jan 2006 - 2007

    Sales, building computers, customer service, training new staff on Fincon and techs on building computers receiving stock and opening store

  • Sales Staff

    • Oct 2003 - Jan 2006

    RESPONSIBILITIESSales, technical support, training of new sales and new technicians, problem solving, ordering stock