Experience

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  At&T

  • Field Manager, E911 And Tier 2 Support

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  AT&T

  • Field Manager, E911 and Tier 2 Support

    • May 2012 - Present

    Staff, schedule, coach, and provide technical assistance and general operational oversight to a team of E911 and Tier 2 Support Field Technicians. Involved in a next generation upgrade of State of Connecticut E911 to an IP based Network, changing out hardware and software at 110 local PSAPs

  • Manager, Network Process and Quality

    • Oct 2010 - May 2012

    Providing coodination and support for Verizon Wireless' Ethernet to the Cell Site Project. Leading SSIM team, who are responsible for cell site electronics installation and circuit turn up. Coordinating efforts with C/E, vendors charged with performing civil work, and Verizon WirelessSupporting AT&T Mobility's 3G T1 Expansion Project. Leading SSIM team in T1 provisioning at AT&T cell site locations. Coordinating with AT&T Mobility to integrate new circuits in the wireless network

  • Manager, Consumer Broadband, Line and Field Operations

    • Oct 2008 - Oct 2010

    Staff, schedule, coach, and provide technical assistance and general operational oversight to a team of DSL Field Technicians

  • Project Manager, Network Services

    • Apr 2007 - Oct 2008

    ❶̀ Developed processes and procedures, and coordinated various work groups, in the provisioning of Opt-e-man (optical metro area network), a medium range enterprise data network. ❷̀ Managed and directed First Mile, a focused cable rehabilitation project, which aimed to reduce the dispatch of cable related service troubles. Metrics for the six months showed a 64 % decrease was achieved❸̀ Organized and coordinated a DSL PIE Recovery Project. Analyzed DSL network elements for excess capacity, and retrieved available electronic plug-in equipment for use in other regions. Realized a monthly statewide cost savings of $200, 000.00 by recycling rather than purchasing network equipment

  • Manager Transport Analysis Center

    • Jan 2006 - Apr 2007

    Managed and supervised all administrative aspects of the Network Surveillance Center. Monitored health of various network elements including Optera SONET, DDM2000, UMC1000, and Alcatel Lightspan. Coordinated emergency restoration operations in response to outages.Coordinated with regional staff support in the implementation of Telcordia NMA (Network Monitoring and Analysis) in an effort to standardize procedures nationally. Member of state wide team involved in reviewing service outages and proposing and implementing process improvements.

  • Manager, Special Services Test Center

    • Jan 2005 - Jan 2006

    Managed test center responsible for the maintenance of state E911 systems, SS7, and various analog circuitsServed as point of contact for customers seeking to escalate high priority service issues. Worked toward effective resolution and keeping a high degree of customer satisfactionStaffed, scheduled, coached, provided technical assistance, and general operational oversight to 12 Customer Service Technicians.

  • Manager Special Services

    • Jan 2000 - Dec 2004

    Provided and maintained a variety of services including digital circuits (DS1 and DS3), analog circuits (for radio, alarming, Lotto, and data), consumer broadband (DSL), small business phone systems and PBX.Staffed, scheduled, coached, provided technical assistance and general operational oversight to a team of Special Services Field Technicians

  • Service Delivery Technician

    • Oct 1978 - Dec 1999

    Involved in all aspects of installing and maintaining a variety of telecommunications services including digital and analog circuits, business telephone systems, DSL high speed internet, and consumer products.