Experience

• 

  Wolters Kluwer Tax & Accounting US

  • Wichita, Kansas Area

  • Manager, IT Operations; Global Business Services

    • Aug 2013 - Present
    • Wichita, Kansas Area

    Information Technology and Operations Manager Accountability for all mission critical Information Technology assets, publicly accessible, revenue generating applications. Responsible for performance of entire team and ultimate responsibility for the health and uptime of all applications in multiple portfolios. Work closely with the development teams on release planning, change management, release preparation, validation and post-release monitoring and testing. Project Management of multiple large scale, international and national projects including migration to cloud technologies and transformation projects with focus on improved resiliency, uptime and external customer accessibility. Provide strategic and tactical direction for Information Technology personnel and direct reports.Enterprise-wide infrastructure including; enterprise-wide data collection and reporting, email services, database services, maintenance of a highly distributed windows network architecture. Provide support throughout the organization with a customer service centric methodology. Manage end-to-end framework for Applications and Information Technology infrastructure supporting continual improvement of consumer facing applications across multiple business units. Manage a team observing application and infrastructure components, including 24/7 monitoring of service quality from a customer perspective. Responsible for setting up and managing a centralized end-to-end monitoring and event management framework for Application and IT infrastructure. Framework and delivery of a proactive event management solution focused on achieving an exceptional customer experience.

• 

  NSF Partners, LLC

  • Wichita, Kansas, United States

  • Member, Partner

    • Jul 2022 - Present
    • Wichita, Kansas, United States

• 

  Lava & Tonic, LLC.

  • Wichita, Kansas Area

  • Co-Owner

    • Mar 2019 - Present
    • Wichita, Kansas Area

• 

  Wolters Kluwer

  • Wichita, Kansas Area

  • Supervisor, IT Operations, North America

    • Aug 2013 - Dec 2018
    • Wichita, Kansas Area

• 

  Fox & Hound Restaurant Group

  • Information Technology Director

    • Oct 2008 - Jun 2013

    Accountability for all mission critical Information Technology assets, Remote Servers, Local Servers, and resources located in geographically diverse disaster recovery sites, all data connections between all sites, all telecommunications for all sites, Point-of-Sale systems in each location, and all associated hardware, service contracts, 3rd party vendors and related service level agreements. Project Management of large scale, nation-wide initiatives including loyalty programs, discount programs, system upgrades, software rollouts and internal process improvement initiatives. Provide strategic and tactical direction for Information Technology personnel and direct reports. Enterprise-wide infrastructure including; enterprise-wide data collection and reporting, email services, database services, maintenance of a highly distributed windows network architecture. Migrated server farm architecture from applications-based servers to a virtualized environment – reduced physical server hardware by more than 80%. (VMWare Vsphere). Directed project/introduced concept to move from discreet, directly connected storage infrastructure to distributed storage solutions.Coordinated efforts of several rapid-fire initiatives implemented organization-wide; requiring stakeholder’s engagement across multiple internal and external organizations including Information Technology, Marketing, Finance, Business Analysis and Culinary teams. Negotiate nation-wide contracts with multiple third-party vendors for various systems and support mechanisms. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Assist in management of third party vendors and service delivery. Provide and direct 24/7 support for mission critical systems.

• 

  ICM

  • New Technology Manager - Industrial Control Systems - Business Systems Analyst

    • Feb 2006 - Oct 2008

    Manager; Industrial Control Systems.Business Analytics, Enterprise Resource Planning analyst, Business Intelligence, Industrial Control Systems Manager.ERP System migration / replacement. Mas90 to Microsoft NAV.Key resource for ERP implementation and migration; transferred ERP system from MAS 90 to Microsoft Dynamics-Navision. Responsible for requirements gathering, gap analysis, report creation and business intelligence and translation to new system. Focus included; Project Management, Accounts Payable, Accounts Receivable, Procurement, Project planning and Manufacturing.Developed and managed a team to develop and execute vital projects encompassing; Procurement vendor approval application, Human Resources training application, inventory management application and software tracking.Accountability for data mapping from existing ERP system to Microsoft DynamicsConfigured and managed middle-ware conversion system; ensured accurate data transformation. Responsible for end-user delivery, acceptance and sign-off.Initiated new process in Automation Controls which significantly reduced Distributed Control System (DCS) plant startup time by a measured 60%. Increased reliability and repeatability of Ethanol Plant DCS and PLC system start up.Responsible for scheduling, resource allocation and milestones for a team of technicians accountable for DCS system startups across the United States.

• 

  Optima Bus Corporation

  • Information Technology Manager

    • Apr 2003 - Feb 2006

    Responsible for all facets of Information Technology service delivery including, ERP (Fourth Shift) running on MS Sql Server, systems configuration and health, infrastructure maintenance, telecommunications systems, end user support, workstation configuration and support, LAN, Wifi and campus network.Developed Customer Service database utilizing SDLC including KPI’s, cost / scope / deadline and milestone components.ERP System configuration, development, module selection, testing, implementation, end user testing, documentation, management and deployment.Designed and Developed E-Procurement system in concert with procurement department utilizing SQL Server, Exchange, ODBC and custom connections – greatly reduced quote management and simplified the overall procurement process.Developed Common Part Database application; utilized Multi-Level exploded Bill of Materials to determine SKU commonality; reduced overall inventory levels and provided better information to operations stakeholders regarding demand driven planning techniques.Designed and implemented a ‘Smart Pick’ system which reduced the manufacturing pick process time by 50%.In-House developed a Full Physical inventory system to shore up gaps in existing ERP inventory system. The entire full physical inventory process was facilitated using this system.

• 

  Avery Dennison

  • Information Technology Manager

    • 1998 - 2003

    Server and Infrastructure management in a Novell, Windows Server and Citrix environment.Maintained system providing actual manufacturing cost to key decision makers; provided ability to make crucial business decisions quicker with more certainty and speed. Member of team which met weekly to review production run times and costs to ensure accuracy and manufacturing process theories.Responsible for EDI systems configuration and backend communication, reporting and business intelligence utilizing EDIFACT, Web-based EDI, ANSI X12, XML standards and various VAN’s as a business partner for multiple varied markets.Responsible for Disaster Recovery and Business continuity directives,Key Member of local team to move organization to Sarbanes Oxley compliance.Built cycle counting procedures using APICS standardized part classification for A, B and C inventory items.Responsible for Month-End reporting procedures and physical inventory processes.