Experience

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  Volkswagen Philippines

  • Automotive Service Advisor

    • Feb 2017 - May 2019

    Can operate ADAMS system, uses Volkswagen PORTAL, ELSA, DISS and Volkswagen system.Greets customers, schedules service appointments and receives vehicle information.Listens to requests of the service desired and explains the repair or service order.Generates profit by selling service, repairs and parts.Estimates the cost and time needed to do the repair.Deals with customer account status and methods of payments.Handles customer complaints and ensures high customer satisfaction standards.Promotes service facilities to encourage repeat business.Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed.Carries out after sales follow ups to build and maintain positive relationships.

• 

  Mercedes-Benz Group Services Philippines, Inc.

  • NCR - National Capital Region, Philippines

  • Automotive Service Advisor

    • Jan 2014 - Feb 2017
    • NCR - National Capital Region, Philippines

    Knows Xentry Portal, uses WIS/ASRA/MSS, VeDoc, EPC and XENTRY TIPSGreets customers, schedules service appointments and receives vehicle information.Listens to requests of the service desired and explains the repair or service order.Generates profit by selling service, repairs and parts.Estimates the cost and time needed to do the repair.Deals with customer account status and methods of payments.Handles customer complaints and ensures high customer satisfaction standards.Promotes service facilities to encourage repeat business.Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed.Carries out after sales follow ups to build and maintain positive relationships.

• 

  Al Jazirah Vehicles Agencies Co. Ltd.

  • Saudi Arabia

  • Workshop Team Leader

    • Jul 2010 - Jul 2013
    • Saudi Arabia

    Ensure adequate maintenance of tools, equipment, and other materials in the department.Ensure that the area is adequately staffed to achieve objectives and that technicians are supplied with the necessary equipment to perform the required tasks.Assess impact of delays, interruptions or changes in plans and implement appropriate courses of action. Allocate the workload to assigned team to minimize issues.Provide advice and technical assistance to team members.Review the monthly performance in collaboration with other team leaders to determine where improvements can be made.Analyze current procedures and activities to identify and present opportunities for improvement.Orient new team members (e.g. explain work hours, procedures, use of equipment etc) to familiarize them with work surroundings.Explain job expectations and procedures to ensure that new team members understand their respective duties.Coach and develop the job-related skills of team members to facilitate improvements in their job performance.Maintain good relationships with customers by meeting and exceeding their expectations.Undertake additional related responsibilities as required.Ensure that all the technicians are with up to date trainings

• 

  Mercedes-Benz Group Services Philippines, Inc.

  • NCR - National Capital Region, Philippines

  • Service Technician

    • Jun 2007 - Sep 2009
    • NCR - National Capital Region, Philippines

    Inspect, diagnose and locate mechanical difficulties on district vehicles and variety of diesel and gasoline powered maintenance and grounds equipment.Replace and repair faulty parts including wheel bearings, clutches, oil seals, shock absorbers, exhaust system, steering mechanisms and related parts.Tune up engines; replace ignition parts, replace such components as generators relays, light and switches.Diagnose and repair computerized control, ignition and cooling system and power steering.Repair, adjust and replace brake system including disc, hydraulic and air brakes.Perform preventive maintenance procedures on all assigned equipment, maintain and update records of preventive maintenance and repair work performed.Operate a variety of mechanical and technical equipment including, but not limited to, engine analyzers, battery tester, tire balancer and alternator tester.