Experience

• 

  Cbi Bank & Trust

  • United States
  • Banking
  • 100 - 200 Employee

  • Mortgage Loan Officer

    • Feb 2022 - May 2023

• 

  Rocket Mortgage

  • United States
  • Financial Services
  • 700 & Above Employee

  • Banker

    • Nov 2020 - Feb 2022
    • United States

• 

  Quicken Loans

  • United States
  • Financial Services
  • 700 & Above Employee

  • Associate Banker

    • Nov 2020 - Aug 2021
    • Detroit, Michigan, United States

    I have worked in several high volume, fast paced, diversified and constantly changing retail locations in my Walmart career. In those years, I gained valuable experience working with and providing exceptional customer service skills to people with many backgrounds. Before retail, my career had involved being more precise and technical while working for The Ohio State University, Sands Decker and Todd & Sargent. Combined, my experience has prepared me for my next career as a Mortgage Loan Officer.

• 

  Davenport Iowa

  • Sales Manager

    • Feb 2020 - Oct 2020

• 

  Walmart

  • Retail Manager

    • Nov 2003 - Feb 2020

    Operations Manager for the Fresh, Grocery & Consumable Departments with Yearly Sales of over $45 million ~Year Over Year sales increase of over 5% Overall from 2018 to 2019. Achieved and exceeded Company Expectation of 50 Credit Card applications with an average of 70+ per week. Reduced Waste Throw-away percentage from 50% less than 10% Overall within Fresh Departments ~Company Goal is less than 20%. Improved Customer Availability in Grocery from 85% to 96% ~Company Goal is 95%. Innovated and implemented a hashtag incentive program to boost Customer Surveys with Online Grocery Pickup from 50% to 100% ~Company Goal is 90%. Developed, corroborated and encouraged a plan to increase Customer Adoption of Innovations (Check-out With Me & Walmart Pay) from 4% to 7% ~Company Goal is 5%. Decreased Associate Turnover Rate from 150% to 90% YOY 2018 to 2019. Successfully revamped, redesigned and reduced the Grocery Warehouse from 120 feet to 20 feet to accommodate Online Grocery Pickup space requirements.

• 

  The Ohio State University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Assistant To The Dean

    • Feb 2002 - Nov 2003
    • Columbus, Ohio, United States

    Used Microsoft Outlook to determine day to day scheduling needs for the Dean for Students or Faculty. Prepared personalized letters for Students which were reviewed, approved and signed by the Dean

• 

  Sands Decker

  • United States
  • Civil Engineering
  • 1 - 100 Employee

  • Computer Aided Design Drafter

    • Jan 2001 - Jan 2002
    • Columbus, Ohio, United States

    Designed intricate water and waste systems for residential and commercial Civil Engineering projects using AutoCAD software. Drafted plans and calculated water runo requirements for commercial parking lots and residential street resurfacing projects. Inspected

• 

  Todd & Sargent, Inc.

  • United States
  • Construction
  • 100 - 200 Employee

  • Computer Aided Design Drafter

    • Mar 2000 - Dec 2000
    • Ames, Iowa, United States

    Designed and detailed various parts of grain elevator projects using AutoCAD software. Programmed and co-wrote common applications for AutoCAD used frequently by the Todd & Sargent team. Ensured accurate implementation of project details and guidelines on-site for multiple grain elevator construction projects.