Experience

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  SmartStop Self Storage

  • Greater Toronto Area, Canada

  • District Manager

    • Feb 2022 - Present
    • Greater Toronto Area, Canada

    Self-storage

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  Life Storage

  • Ontario, Canada

  • Area Manager

    • Jul 2019 - Jan 2022
    • Ontario, Canada

    • Responsible for 10 store managers + 12 associate store managers in ten locations across the GTA with total annual revenue exceeding $10MM.• Recruit, hire, train and develop a motivated and engaged team of high-performing managers through ongoing coaching and leading by example.• Ensure all team members demonstrate sales-focused and customer-centric behaviours when interacting with our customer.• Achieve targeted results by leading store teams and collaborating with head office, achievements include:o Increased same store occupancy by 12%. New Store occupancy to 17% in less than 6 months.o Reduced Accounts Receivable by over 50%.o Lead safe and effective Covid-19 response by keeping stores safely open and staffed; opened four new locations during pandemic.o Increased merchandise sales by over 200%.o Improved response time by over 250% and increased close rate by 30%.• Prepare new stores for opening including IT / Security systems installation, coordination with contractors, negotiation of vendor contracts and new hire onboarding and training.• Liaison with property owners and head office staff on operational metrics, pricing, processes and store performance.• Responsibility for Store Net Operating Income (SNOI) achieving store profitability and performance in all measurable Key Performance Indicators (KPI).

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  Key Storage

  • Brampton, ON

  • General Manager

    • Aug 2010 - Jul 2019
    • Brampton, ON

    - Handle all administrative, accounting and payroll duties for this multiple location business, managing and leading a team of 6 staff.- Hands-on experience in all aspects of the self-storage process: preparing pricing, answering phone calls, meeting customers, and showing them the facility, closing sales, leasing new spaces, receiving payments, answering inquiries, move out, collections and auctions.- Lead projects and process changes to meet company objectives, including new rental system selection and installation, facility maintenance, and customer experience uniformity between locations.- Additional responsibilities include administrative, accounting, banking, A/R, A/P and payroll for a Home Hardware retail location from pre-opening (2014) to present- Property management duties for three retail plazas within Southern Ontario

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  Alsco Canada

  • Burlington, ON

  • Sales Consultant

    • Feb 2008 - Oct 2009
    • Burlington, ON

    - Solicit and secure new clients, sell and promote all approved lines of service or product within designated sales territory for this family owned, global linen uniform company with 185 facilities worldwide.- Proactively identify, solicit and motivate targeted prospects using a variety of methods such as cold-calling, lead qualifying, presenting proposals and sales funnel management.

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  Storstac

  • Etobicoke, ON

  • Marketing and Sales Manager

    • Apr 2005 - Jan 2008
    • Etobicoke, ON

    - Developed the optimal positioning and messaging to resonate with target buyers of high-quality ISO steel shipping/storage containers, in collaboration with ownership and sales team.- Lead sales team in entering new markets such as urban, shipping-container homes for this Steel container fabrication and modification manufacturer.

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  D. Armstrong Moving and Storage

  • Mississauga, ON

  • VP Operations

    • Jun 2003 - Apr 2005
    • Mississauga, ON

    - Responsible for the day-to-day functioning of the operations department of this United Van Lines affiliate.- Responsible for crew leader recruitment and time-sensitive logistics of top quality contract delivery.- Reduced claim loss to by 10% through implementation of standards and procedures.

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  Contor Terminals

  • Mississauga, ON

  • Sales and Marketing Manager

    • Jan 2002 - Aug 2003
    • Mississauga, ON

    - Led sales team at this privately held, customized storage container and portable building manufacturer- Developed and grew Canadian and US Distributor base- Created and produced new corporate sales brochures for all product lines