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Bio

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Paul Amaral is a seasoned sales and customer management professional with 20+ years of experience in B2B sales, marketing strategy, and customer retention. He has held various leadership positions, including Branch Manager, Assistant Service Manager, and New Accounts Manager, and has expertise in account management, salesforce.com, direct sales, and marketing strategy. He has managed maintenance vendors, inspected client properties, and handled escalated calls in his previous roles. Paul has also worked in retail operations, managing staff and inventory levels. Paul holds a Bachelor of Arts degree from Roger Williams College and has a strong foundation in history, calculus, and English language.

Experience

  • Kellermeyer Bergensons Services, LLC
    • 20 Dunell Lane East, Pawtucket Ri 02860
    • Commercial Property Inspector
      • Sep 2018 - Present
      • 20 Dunell Lane East, Pawtucket Ri 02860

      Manage maintenance vendors in insuring services are completed to company expectations. Inspect client properties to ensure vendor compliance.

  • Hayward Industries, Inc.
    • North Kingstown RI
    • Technical Support Representative
      • May 2014 - Jul 2018
      • North Kingstown RI
    • New Accounts manager
      • Feb 2007 - Jan 2014

      During my tenure at Towerstream, I was promoted 3 times. Starting at entry level, I was exposed to a busy call center fielding issues with customer's internet. I performed basic troubleshooting in attempt to restore service. When efforts were exhausted, other teams stepped in to provide more ...

    • Assistant Service Manager
      • Aug 2003 - Jan 2007

      While as Assistant Service Manager at Wickford Appliances, I was in charge of day to day operations of a busy service department. Duties included handling escalated calls, reporting daily to the Service Manager, pulling parts for next days work for 6 on the road Technicians, filling in for missin...

    • Branch Manager
      • Jan 1995 - Aug 2003

      While at Acme Telecommunications, I was in charge of day to day operations of a busy Cell Phone and Satellite TV retail operation. There was 20 staff members who reported to me at various levels. This included inside sales who managed all cell phone retail, and 16 on the road technicians who ins...

Education

  • 1978 - 1982
    Roger Williams College
  • 1974 - 1978
    Seekonk High School

Suggested Services

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Industry Focus. “Retail Operations”

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