Experience

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  State of Maryland

  • Baltimore, Maryland Area

  • Administrative Specialist II

    • Aug 2016 - Present
    • Baltimore, Maryland Area

    Within the Department of Budget and Management, Employee Benefits Division

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  Michaels

  • Columbia, Maryland

  • Certified Framer

    • Oct 2014 - Present
    • Columbia, Maryland

    Responsible for sales of Custom Framing and Ready Made frames, following and administering the work flow production system under the supervision of the Framing Manager. Assist the Framing Manager in planning the production of orders, placing material orders and maintenance of the frame shop as well as taking orders, providing exceptional customer service and the production of orders.

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  B&S Personal Safety and Firearm Education, LLC

  • Baltimore, MD

  • Co-Owner

    • 2008 - Present
    • Baltimore, MD

    We provide the knowledge, skills and the proper attitude necessary in owning and handling of firearms. At B&S you will receive quality training. I also volunteer by running and teaching the NRA Women On Target programs for our gun club. This is a great program to introduce the shooting sports to women in a supportive and non-judgmental atmosphere. I hold NRA certifications in the following disciplines: NRA certified Training Counselor and Instructor for Pistol, Rifle, Personal Protection in the Home/Outside the Home, Home Firearm Safety and Refuse To Be A VictimNRA Chief RSOCertified Instructor for The Well Armed WomanMD State Police Certified Handgun InstructorUTAH Certified Concealed Firearm InstructorMaryland Criminal Justice Information System (CJIS) Fingerprint Certified

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  Monumental Rifle and Pistol Club

  • Marriottsville, MD

  • Volunteer: Event Coordinator, Club Instructor, Director of Monumental Women

    • 2006 - Present
    • Marriottsville, MD

    Arrange events for NRA Women On Target and Wounded Warrior. Cater food events for the club, instruct new members to the range rules, provide mentoring, initiated and run the Monumental Women division.

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  Maryland Handgun Permit Review Board

  • Towson, MD

  • Board Member

    • Sep 2015 - Apr 2018
    • Towson, MD

    The Handgun Permit Review Board (HPRB) was established in 1972 (Chapter 13, Acts of 1972) to review Maryland State Police decisions regarding handgun permits. The Maryland Governor appoints the Board's five members Any person whose application for a handgun permit, or renewal of a permit, has been rejected or limited, or whose permit has been revoked may ask the Board to review the decision of the Superintendent of the Maryland State Police. The Board can sustain, reverse, or modify the decision of the Superintendent based on a hearing conducted to establish the facts.

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  Private Family

  • Personal Chef

    • Nov 2012 - Nov 2014

    I shop for and prepare nutritious meals for the family - dinners, snacks and desserts.

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  Law Office of J. Robinson, Esquire

  • Woodstock, MD

  • Administrative Assistant

    • Mar 2014 - Sep 2014
    • Woodstock, MD

    Prepare and record correspondence and other relevant material. Process mail, both electronic and regular. Determine and launch office procedures. Set up and maintain manual and automated filing systems. Order workplace supplies. Maintain office book keeping and client information using PCLaw. Set up and maintain lawyer’s schedule and appointments. Interact and assist with clients. Research both state and Federal laws and cases. Receive and record incoming calls.

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  National Rifle Association

  • Volunteer

    • 2007 - 2013

    I volunteered for the past 5 years at the annual meeting. I worked a variety of different jobs.

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  Global Payments

  • Owings Mills, MD

  • Chargeback Investigator

    • Nov 2007 - May 2012
    • Owings Mills, MD

    Investigated and resolved dispute cases within the time frames and conditions set by credit card associations. Identified and communicated problems to rectify them in a timely manner by implementing effective solutions. Set and achieved challenging departmental goals whilst demonstrating persistence, commitment and dedication to ensure quality resolution of disputes. Reviewed and interpreted merchant data using internal systems. Processed assigned queues within timeframes to prevent financial risk to the company. Trained new employees in the Chargeback process in Manila, Philippines.

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  Capitol Office Solutions

  • Beltsville, MD

  • Customer Care Representative

    • Mar 2007 - Sep 2007
    • Beltsville, MD

    Answered inbound calls in support of customer needs. Performed queries in multiple databases. Prepared credits and adjusted customer’s invoices. Addressed questions, concerns and inquiries of sales representative and technical staff in resolving customer issues and questions. Negotiated and prepared customer’s renewal contracts.

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  Whole Foods Market

  • Annapolis, MD

  • Baker and Pastry Chef

    • Jul 2006 - Mar 2007
    • Annapolis, MD

    Preparation, baking and decoration of high quality bakery products. Unloaded and stored bakery ingredients and products. Measured, mixed and prepared raw materials. Maintained clean and sanitary conditions in the preparation and holding areas in compliance with all applicable health and sanitation procedures and adheres to safe food practices. Operated and sanitized all bakery equipment.

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  Towson University

  • Towson, MD

  • IT Data Control Lead

    • Aug 2004 - Jun 2006
    • Towson, MD

    Researched and entered data in donor databases, utilizing Advance BSR and PeopleSoft programs. Processed and recorded donations and gifts made to Towson University. Assisted with planning and facilitated at several Towson University events. Responded to routine enquiries and resolved problems. Assisted in preparing reports for staff and alumni.

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  Performax

  • Baltimore, Maryland Area

  • Contracts Analyst

    • Jul 2001 - Jul 2004
    • Baltimore, Maryland Area

    Coordinated, maintained and managed the implementation and renewal of over 200 company contracts and policies implementing a self-funded group benefit plan customized and designed to meet a company’s needs. Developed and maintained relationships with various Managing General Underwriters and carriers. Designed and managed a detail-oriented database capable of generating comprehensive reports, which additionally served as a resource for other internal departments. Addressed concerns and inquiries of sales representative, service consultants and clients relative to claims filings and terms and conditions of their ancillary lines of coverage. Advised and facilitated service consultants, stop loss coordinator and Third Party Administrators who were experiencing difficulty administering claims processing due to contract related issues. Participated in a comprehensive course of HIPPA requirements and procedures.

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  University of Maryland School of Nursing

  • Baltimore, Maryland Area

  • IT Data Control Clerk

    • Sep 1997 - Jul 2001
    • Baltimore, Maryland Area

    Researched and updated alumni databases, using Advance BSR, internet and Access programs. Designed reports for various School of Nursing departments and the Alumni and Development Office. Processed and recorded donations and gifts made to the School of Nursing. Prospect management using the BSR program. Prepared giving reports and mailing lists. Planned and facilitated at various events. Researched and prepared reports on potential giving prospects. Assisted Docents and alumni members with their activities relative to the School of Nursing Alumni. Successfully developed and implemented a program to improve the alumni database for the University of MD-School of Nursing, there by increasing the active addresses by 60%, which led to a major increase in gifts to the school.

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  T. Rowe Price

  • Owings Mills, MD

  • Clerk

    • Jul 1996 - Apr 1997
    • Owings Mills, MD

    Processed and categorized in-coming mail, scanned and distributed investment work to Account Reps, accounted for and processed checks using data entry, filed work using an index program and scanner, worked with a multi-lined phone, facilitated with promotional programs. Participated in a three-day program for customer service.

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  Bodie's Dessert Cafe

  • Savannah, GA

  • Pastry Chef and Bakery Manager

    • Oct 1986 - May 1989
    • Savannah, GA

    Trained and supervised kitchen and restaurant staff of 5 for a small café, which served gourmet coffee, espresso, pastries, and desserts. The menu served a light fare of sandwiches and specials. Prepared pastries, cakes, desserts, and meals for the restaurant and wholesale clients. Created a unique product line of cakes, pies, cookies. Organized and facilitated at catered events. Researched and purchased supplies. Practiced safe food handling procedures.

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  River House Seafood Restaaurant

  • Savannah, Georgia Area

  • Assistant Executive Chef

    • Feb 1986 - Nov 1986
    • Savannah, Georgia Area

    Managed and supervised kitchen staff of 8 for a mid to up scale seafood restaurant. Prepped and prepared meals for lunch. Organized and facilitated at catered events. Researched and purchased supplies. Practiced safe food handling procedures.