Okay, let’s tackle this. So Patti O’neill has 17 years of experience as a Legal Assistant, which is a role that typically requires strong organizational and communication skills. Customer Service is one of her skills, but it's not explicitly mentioned as her primary role. Legal Assistants in the US, especially in a large firm like Duane Morris LLP, might charge an hourly rate that's lower than that of lawyers or experienced professionals. A common range for Legal Assistants in the Baltimore area might be $40–$70 per hour. Considering Patti's experience and skills, I’ll estimate her hourly rate to be on the lower end of this range, around $50 per hour.