Experience

• 

  Invictus Consulting Group, LLC

  • Greater New York City Area

  • Executive Assistant

    • 2010 - Present
    • Greater New York City Area

    Supported Executive Team through personal document management, calendar organization and collateral preparation for meetingsManaged all Client filesSupported Sales Team through coordinating all client meetings including travel, conference calls, webinarsManaged Website Traffic & Trend Reporting

• 

  SSI

  • Executive Assistant

    • Jan 2007 - Jan 2010

    Supported Executive Team through personal document management, calendar organization and collateral preparation for meetings both internal & external Oversaw all company expenses & employee reimbursementResponsible for all vendor relationships including purchasing and contract negotiations Handled New Hire relocationsProcessed and Managed all Shareholder FilesPlanned & Executed Headquarter move Developed Employee Handbook & Company Policies/ProceduresHandled Set up of all Sales Webinars Managed Website Traffic & Trend Reporting

• 

  ECI Conference Call Services aquired by InterCall

  • Wayne, NJ

  • Director of Operations

    • Jan 1992 - May 2005
    • Wayne, NJ

    Director of Operations • Managed the operations sector for 24/7 $32M conference call company (Team of 200)• Budget Planning • Developed and implemented departments incentive performance plans • Investigated and resolved customer inquiries and complaints • Defined, Implemented and reported on Operations business • Performance Reviews • Trade shows Manager, Major Account Support Team • Developed department to focus specifically on the Top Major Accounts • Worked Directly with the clients to understand business specific needs • Developed personalized teams to manage major • Supported cross organizational department in client retention/satisfaction• Developed Customer Call Guidelines including, service levels, handle time and productivity • All management responsibility for team Manager, Hiring/Training for Operations Team• Handled all new hire interviews & placement• Developed companies first formal training program including writing of all documentation • Trained staff on company policy & procedures• Trained staff to utilize conferencing equipment & phone etiquettes• Assumed responsibility for new hire placement and continued training• Ongoing training for entire operations on procedural changes, company policies & new equipment