Experience

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  Calderdale Council

  • Halifax, England, United Kingdom

  • Human Resources

    • Sep 2023 - Present
    • Halifax, England, United Kingdom

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  GXO Logistics, Inc.

  • Brighouse, England, United Kingdom

  • Warehouse Team Member/Quality Team Member/Team Leader

    • May 2015 - Present
    • Brighouse, England, United Kingdom

    •Stepping in as team leader managing 20 people on shift, and applying my extensive experience and key knowledge of the job role resulting in regularly exceeded performance and productivity targets (over 10% higher than the average).•In order to resolve stock issues and maintain efficiency I maximised space usage netting space savings of up to 10% with attention to safety standards.•Identified and implemented new QC guidelines which shortened inspection time by 20%.

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  Marella Max Mara Fashion Group

  • Cracow, Małopolskie, Poland

  • Luxury Fashion Sales Assistant

    • Jan 2015 - May 2015
    • Cracow, Małopolskie, Poland

    •Consistently reaching £1000 daily sales target through excellent customer support, demonstrating my ability to personal communication with upmarket clientele.•Efficiently processed cash and card payments during busy shopping periods to minimize customer waiting times by up to 5 minutes.•Oversaw excellent visual merchandising standards by routinely cleaning and organizing window and point of sale (POS) displays which increased sales by 20%.

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  ATLANTIC STORE

  • Cracow, Małopolskie, Poland

  • Customer Service Sales Assistant

    • Sep 2012 - Dec 2014
    • Cracow, Małopolskie, Poland

    •Greeted customers warmly, advising on current promotions and providing outstanding guidance with product selections reducing sales return by 60% and positive customer feedback.•Arranged, clean, presentable, and stunning product displays by conducting routine visual merchandising tasks and deep cleans which improved sales by 20%.•Addressed and resolve complex customer complaints in a calm, efficient, and friendly manner.•Received, processed, and organized deliveries within tight deadlines (exceeded the expected time by 30 minutes).

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  Cinema City Poland

  • Cracow, Małopolskie, Poland

  • Customer Service Assistant/Office Assistant

    • Sep 2009 - Sep 2012
    • Cracow, Małopolskie, Poland

    •Provided regular telephone and online customer service for up to 50 customers daily during peak periods in order to support their continuous satisfaction, enhance brand reputation, and clarify policy and pricing information.•Received 10 officially recorded customer compliments for delivering outstanding customer service.

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  Bank Pekao S.A.

  • Cracow, Małopolskie, Poland

  • HRTrainee/Secretary Assistant

    • Jun 2008 - Aug 2009
    • Cracow, Małopolskie, Poland

    •Assisted HR managers in gathering data through online research, recruitment processes, maintaining sensitive documents for new employees, and writing reports in order to get a better understanding of practices. •Acted as the first point of contact for customers and external stakeholders, managing matters including booking, queries, and complaints.•Proactively dealt with incoming correspondence, and secretarial documents, including board meeting notes, shareholder resolutions, and directorial resolutions.