Experience

• 

  Supra Systems

  • United States
  • Real Estate
  • 1 - 100 Employee

  • Call Center Supervisor

    • Jun 2024 - Present

  • Call Center Specialist

    • Nov 2022 - Present

• 

  Asurion

  • Salem, Oregon, United States

  • Advanced Trainer

    • Nov 2009 - Sep 2022
    • Salem, Oregon, United States

    Transitioned to a new team supporting UbreakiFix stores for service and repair training. • Provided real-life experiences to training methods for store technicians. • Visited locations to learn new systems and procedures that aided in my facilitation. • Expanded my repair experience with soldering skills.• Trained how to question customers to provide the best customer service beyond their initial needs.

• 

  Walmart

  • Dallas, Oregon, United States

  • Department Manager

    • 2004 - Nov 2009
    • Dallas, Oregon, United States

    Managed a high theft department that was continually growing in technology.• Trained and devolved associates with product specifications and selling points to fit customers’ needs. • Devolved theft procurers and methods to assist in the reduction of the department’s overall yearly shrink rate of over $50,000. • Helped develop and train the stock team for receiving, organizing, and filing items that were not stocked to store in the back of house. Using a Telxon categized and labeled storage to track items that were stored.

• 

  Tmobile Phone Zone

  • Salem, Oregon, United States

  • Retail Sales Specialist | Data Specialist Trainer

    • 2000 - 2003
    • Salem, Oregon, United States

    Provided training and resources to new data service and devices to sales reps. Was a key person for training and devolvement when data services were first rolled out with T-Mobile. Top sales performer in one of the heaver traffic stores in the area.