Okay, let’s tackle this. So Patrick has 11 years of experience as a Customer Support Technician, which is a common role for IT professionals. His skills in troubleshooting, technical support, and software implementation are in demand. Location is Baltimore, MD, which is a mid-sized city with a relatively stable economy. IT professionals with similar experience and skills in the US typically charge around $75-$125 per hour. Considering his expertise and experience, I’ll estimate around $100-$125 per hour. Some similar roles in the US average $80-$110 per hour, so I’ll round down to $125.