Experience

• 

  Admiral Group Plc

  • United Kingdom

  • Supply chain auditor

    • May 2023 - Present
    • United Kingdom

• 

  Aviva

  • Insurance
  • 100 - 200 Employee

  • Technical Claims Oversight Consultant

    • Apr 2016 - Jun 2023

    Technical referral, coaching, audit, Large loss and complex claims, Technical training.Oversight and intervention of property claims managed internally and externally ensuring compliance with philosophies and standards and regulatory requirements. The provision of technical support, guidance, and audit to internal and external claim owners. The ethos of the role is to seek opportunities for development for the benefit of our customers and service as well as cost and risk reduction, by ensuring regulations and building standards are complied with by all claim owners and suppliers.

  • Technical Development Coach

    • Apr 2012 - Apr 2016

    Shadowing and direct oversight of internal and external claims adjusters, desk adjusters and external network contractors. Coaching and development as part of feedback either one to one or in teams and the delivery of training material to teams and suppliers.

  • Insurance claims adjuster

    • Apr 1999 - Apr 2012

    Surveying of commercial and domestic property claims with project management of agreed works covering fire, escape of water, flood, explosion, and standard perils. Working directly from home covering the Southwest region, I liaised directly with customers, clients, contractors, planning and building control departments, in order to achieve a high-quality managed contract service. I carried out the above role for 12 years and very much enjoyed building effective working relationships and helping customers deal with what were often traumatic events impacting their business, home and personal family life.

• 

  AXA

  • Southampton, England, United Kingdom

  • Technical Field Surveyor

    • Jan 2023 - May 2023
    • Southampton, England, United Kingdom

• 

  SWAYTHLING HOUSING SOCIETY LIMITED

  • Southampton, England, United Kingdom

  • Maintenance Manager

    • Mar 1997 - Apr 1999
    • Southampton, England, United Kingdom

    Management of repairs service to around 5,000 units of Social Housing across the south coast region of mixed property and tenure types including leasehold retirement schemes. This included an out of hours 24-hour emergency service and the management of in-house direct labour as well as external contractors, providing repairs and renewals on a schedule of rates or JCT forms of contract. I was responsible for reviewing and updating planned maintenance programmes as well as policies and procedures covering Health and Safety, repair standards, Risk surveys and current legislation, in order to provide an efficient and effective repairs service which this was subject to external audit and review by the Housing Corporation. I had direct line management responsibility for a team of six staff, two surveyors, three technical coordinators and a clerk of works for new build development schemes, as well as stock condition surveys and dilapidations. A major part of my role was to review the “Clients Requirements” for new build schemes and the direct management of our own clerk of works enabled us to retain good control over quality standards, compliance, and defects resolution. New Build warranty claims and ensuring application of building standards from NHBC and Zurich Municipal formed part of my role.Communication with leasehold management companies and residents’ groups to share and coordinate planned proposals for repair programmes.

• 

  DOWNLAND GENERAL HOUSING ASSOCIATION LIMITED

  • Chichester, England, United Kingdom

  • Senior Technical Consultant

    • Mar 1987 - Mar 1997
    • Chichester, England, United Kingdom

    Project management of cyclical and planned refurbishment and major repairs programmes to 3,000 units of accommodation covering rented and leasehold occupancy and section 20 notifications. The creation and management of the group’s first out of hours 24-hour emergency service and policies for compliance with health and safety legislation. Development of bespoke computer programmes for stock condition surveys and long term planned maintenance programmes based on life cycle costings and direct surveys. I undertook risk assessments, defects investigation and analysis surveys for our own stock as well as for new acquisitions and produced specifications and drawings for restoration works and refurbishments and acted as project manager. I dealt with grant applications, planning matters, building warranty insurance claims and provided technical support and training to other departments and individuals. Site inspection for new build properties to ensure compliance with standards.I was part of the in house “New build development panel” which was established to improve build quality and standardisation for Design and build tender proposals from external contractors.

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  The Crown Estate

  • Portsmouth, England, United Kingdom

  • Professional Technical Officer

    • Sep 1980 - Mar 1987
    • Portsmouth, England, United Kingdom

    Assistant project manager for major refurbishment and new build works on crown estates in southern region.Management of direct labour and external contractors providing repairs service to crown estates, civic buildings, married quarters and army/navy shore bases in southern region. Building inspector site surveys for compliance with standards.Building surveys for stock condition reports, risk assessments and defects investigation.Preparation of specifications and schedules for repair work and tendering processes.Qualified Carpenter and Joiner (1983 – 1985)Outline: Carried out repairs and maintenance to civic buildings, married quarters and naval training and accommodation buildings on bases in southern region.Title: Apprentice Carpenter and Joiner (1980 – 1983) Outline: Three Year indentured apprenticeship covering all aspects of carpentry and joinery as well as machine shop servicing and repair, decorating and brickwork. This was mixed with block release to technical college for City and Guilds qualifications and direct work experience on Crown Estate sites in region.