Experience

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  Evangelical Lutheran Church In America

  • Vice President Of Enterprise Business Systems
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  Mission Investment Fund of the Evangelical Luth...

  • Chicago

  • Vice President of Enterprise Business Systems

    • Nov 2018 - Present
    • Chicago
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  Chicago Patrolmen's Federal Credit Union

  • United States
  • 1 - 100 Employee

  • Director of Strategy and Innovation

    • Jul 2018 - Oct 2018

  • Information Systems Manager

    • Oct 2012 - Jul 2018

    Oversee technology for a financial institution with four branch locations and 80 employees. Manage electronic banking (Online/Mobile Banking) channel. Maintain and enhance software, hardware, onsite/offsite storage, information security, and recovery. Partner with senior leadership to develop IT strategy and related budgets. Contribute to forecasts and ROI metrics needed for budgets. Direct programs and projects that have critical impact on the company’s success and growth. Gather business and technical requirements needed to plan SOW and milestones. Manage all aspects of vendor relationships, and ensure SLA terms are met. Source, qualify, and purchase new technology, including enterprise systems. Monitor service tickets so they are resolved in a timely manner, personally addressing escalated issues. Supervise a performance technician, help desk specialist and other internal resources and contractors. • Implemented an enterprise platform with robust functions and scalability with a $1 million budget for implementation and $500,000 in annual maintenance. • Led system integration of an acquired financial institution and a peripheral system. • Played a lead role in defining cyber security architecture design and decisions as a member of the Information Systems Security Committee. Defined rules for user access and behaviors. Evaluated prospective cyber security vendors.• Automated reports for business functions, including delinquent loans. • Reduced costs and processing time by instituting optimization for technology and business processes.• Achieved $5,000 in monthly savings by consolidating processes for producing electronic statements. • Implemented a CRM and related reporting functions.• Introduced process improvements for project management that included elements of Agile. • Advised executives as a member of the Policy & Procedures Committee.

  • Assistant Manager IT

    • Oct 2007 - Oct 2012

    Directed IT operations, projects, and staff. Addressed escalated help desk tickets. Contributed to cross-functional, cross-department reporting systems. • Led by example in performing hands-on IT management and troubleshooting.• Performed back office functions, including e-banking and ACH reporting. • Recognized for introducing process improvements and automation. • Promoted from a position as Management Trainee (2006-2007): Developed ability to align IT, business functions, and banking workflows.

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  Language Line Solutions

  • Chicago, IL/Monterey, CA

  • Call Center Manager

    • 2001 - 2006
    • Chicago, IL/Monterey, CA

    Oversaw call center operations for a translation service that operated in U.S., U.K., and Latin America. Managed a team of four supervisors and 70 customer service representatives and HR staff. Partnered with the HR manager in hiring new employees. Mentored supervisors to improve their leaders...