Experience

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  Mecury z

  • Morrisville, nc

  • Fiber Optic Network Technician & Gateway Router Engineer

    • Jun 2016 - Dec 2016
    • Morrisville, nc

    Fiber Optic Network Service Center, (FLA, TX and CA) Responsibilities:• Responsible for network provisioning on a regional Telco’s Fiber Optic network Gateway routers.• Deploy Virtual Path (VP) configurations to Fiber Optic Networks, Juniper switches, and routers• Validate deployed configurations (Quality Control)• Provide technical expertise to Field technicians during initial customer installation and incident reporting. • Updating of customer service orders and circuit information using clients back office systems for billing, provisioning and circuits maintenance • Interact with national engineers, shared services and local field personnel on a daily basis.• Skills sets and tools: (Fiber optic network maintenance, work experience with network hardware ONT’s, BHR’s Juniper MX960, E320 routers, VoIP, TDM and CS2k phone technologies. Client’s back office systems SIMPL, Virynet ticket system, I-NET Portal, DPI, EMS Managed System, Neustar.)

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  Mercury Z

  • Morrisville, NC

  • IP Engeer

    • Feb 2016 - Jun 2016
    • Morrisville, NC

    Responsible for the IP engineering action to successfully migrate over 500 Juniper series routers, from the Verizon network to the Frontier network.*Provides the configuration, maintenance, and troubleshooting of Juniper MX960, E320 and E1440 series routers. These routers are primarily used to provide fiber optics high speed internet services (FIOS) and Digital Subscriber Loop (DSL) services to Frontier’s newly acquired customer bases in Florida, Texas and California* Applications and tools used daily: Routers Command Line Interface (CLI), Putty (SSH and Telnet), and Active Collab which is used to track and document all tasks performed* Configuring SNMP, syslog, firewall filters, policy lists, DHCP, virtual-routers, IP routes, DNS, user accounts, RADIUS and TACACS

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  Verizon Enterprise Solutions

  • Cary, NC

  • Incident Manager

    • Mar 2010 - Oct 2015
    • Cary, NC

    Manage critical customer site outage resolutions for major customers. Coordinated plans of action with repair teams, and communicated expectations with Verizon and customer management teams. Lead my team as Duty Manager Collaborate with internal and partner repair organizations, from engineers to executive Manage, escalate, status, and assist, coordinating repair efforts on Service Assurance issues Served in the role of team subject matter expert for company tools in order to provide training for my peers and management, greatly improving overall productivity Provided basic desktop support for my team, to increase department efficiency by limiting downtime resulting from applications failures, and costly time spent with IT support Helped to tailor company tools to the specific needs of my department by being a member various user acceptance testing (UAT) teams

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  Verizon Business

  • Cary, NC

  • Network Engineer-Team Lead

    • Feb 1999 - Mar 2010
    • Cary, NC

    Serve as frontline support for data network operations. Scheduled maintenance events and conducted proactive health checks of backbone routers and trunks. Monitored and reported on backbone network outages.  Developed procedural documentation for the departments Disaster Recovery Planning to meet corporate guidelines for 24 hour uninterrupted operations Built and assisted engineering teams in developing tools and scripts to provide automation for network management Initiated and maintained timely outage alerts on major outages for executive management consumption