Experience

• 

  Hollywood Casino Joliet

  • Midwest

  • Cage/Vault cashier

    • May 2018 - Jun 2021
    • Midwest

• 

  Sears Holding Company/ K-Mart

  • Lansing, IL

  • Assistant Manager

    • Sep 1979 - Aug 2016
    • Lansing, IL

    Operations•Helped grow company 10% annually through implementing new brands. •Researched adjustments and resolved all service related issues.•Maintained open communication with other managers, regarding potential or current problems.•Established daily and hourly sales goals for specialty departments. •Collaborated with store liquidators to ensure profitable store closures.•Coordinated back-to-school promotions, customer appreciation days, and side-walk sales events to promote brand within the community. Accounting•Process accounts payable/receivables transactions dues and payments. •Effectively balanced and handled daily and month end comprehensive reports. •Possessed accountability for P&L, created flagship stores that generated an increase in sales (+30% daily).•Documented research from daily transaction errors, collaborated with operations and billing to determine root cause of each individual error.Human Resources •Trained Associates to maintain service standards based on corporate guidelines. •Built high performing store sales teams. •Maintained and updated key human resource metrics, including turnover and termination, using reporting tools on the company’s database.•Conducted New Hire Onboarding/orientations.