Experience

• 

  Collins Aerospace

  • United States

  • Sr Process Analyst

    • Aug 2023 - Present
    • United States
• 

  Rockwell Collins

  • Cedar Rapids, Iowa Area

  • Engineering Project Assistant

    • Jan 2015 - Present
    • Cedar Rapids, Iowa Area
• 

  Raining Rose, Inc

  • United States
  • Manufacturing
  • 100 - 200 Employee

  • Engineering/Maintenance Administrative Assistant

    • Jun 2014 - Dec 2014

  • Operations Assistant

    • May 2011 - Jun 2014

    Administrative function for Manager; Purchasing of non-inventory items; Quality Control for job tickets; investigating discrepancies and making corrections to job as required. Tracking and report of accuracy rating for Production department. Analyzing and creating training to avoid errors. Managing temporary workers schedule, attendance and replacements. Point of contact for new ERP system. Special projects as requested by management.

• 

  GEICO

  • United States
  • Insurance
  • 700 & Above Employee

  • Performance Monitoring Analyst

    • Jan 2007 - Dec 2010

    Analyzed associate interaction with customers and provided feedback to improve the level of service to external and internal customers. Detected trends in call handling and made suggestions for best call handling practices. Created and maintained reports and spreadsheets to compile data more efficiently in order to determine appropriate focus for daily team activity.

  • Refresher Trainer – Service

    • Jul 2004 - Dec 2006

    Provided training for 150+ associates and supervisors in underwriting procedures, legal requirements and Sarbanes-Oxley issues to ensure adherence to company requirements. Designed and maintained a functional face to intranet system.

  • Sales and Swing-Team Performance Monitoring Analyst

    • Jan 2002 - Jun 2004

    Monitored sales calls for quality assurance. Monitored the only cross-trained team handling both sales and service calls. Created and implemented a spreadsheet to compile data to assist sales managerial function. Implemented a computerized monitoring sheet for service monitoring. Worked closely with associates and team supervisors to increase customer satisfaction results. Handled disputes and reconciliations for supervisors.

  • Supervisor – Service Department

    • Apr 2001 - Jan 2002

  • Coach/Trainer - Service

    • Aug 2000 - Mar 2001

    Trained and developed new associates, including monitoring with timely feedback, monthly results and reports. Promoted an enthusiastic and lively training environment to encourage energy and excitement.

  • Insurance Agent - Customer Service

    • Jan 1999 - Aug 2000

    Handled requests for policy changes, cancellations and payments. Guided policyholders in adequate coverage on individualized needs basis and up-sell products while maintaining underwriting for risks. Created training on complicated state procedures as part of self-development. Completed a supervisor preparation course at Kirkwood Community College as part of development.

  • Insurance Agent - Sales

    • Aug 1998 - Jan 1999

    Established new business policies, including collection of information and underwriting risks, overcoming objections to purchasing new policy, review motor vehicle and claims reports for adverse activity while up-selling products.

• 

  Texas Tech University Health Sciences Center

  • Clerical Specialist IV

    • Jul 1996 - Jun 1998

    Security Sensitive Position. Handled all correspondence and materials relating to policy and confidential matters for Director of Plant Operations. Processed billing related work orders. Prepared departmental timesheets and maintain records of employees.

• 

  Stenocall/Lubbock Radio Paging Service

  • Customer Service Representative

    • May 1994 - Jul 1996

    Conducted pager programming, repair and inventory. Implemented and updated computerized reports of monthly activity. Extensive interaction with sales team and customers.

  • Receptionist

    • Mar 1992 - May 1994

    Answering multi-line phone system; data entry for billing, filing; general duties.

  • Administrative Assistant

    • Feb 1990 - Mar 1992

    General secretarial duties for Vice President.

  • Telephone Answering Secretary

    • Sep 1987 - Feb 1990

    Accurate capture and delivery of messages for predominantly medical clientele.