Experience

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  Credit9

  • Irvine, California, United States

  • Personal Loan Consultant

    • Nov 2023 - Present
    • Irvine, California, United States

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  365 Home Lending

  • Mortgage Consultant

    • May 2021 - Present

  • Realtor + Mortgage Broker

    • May 2021 - Present

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  Urban Crafty Mama

  • California, United States

  • Owner

    • May 2020 - Present
    • California, United States

    From personalized gifts to home decor, Urban Crafty Mama creates handmade crafts that are great for any occasion. All goods are made with attention-to-detail and created with love.

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  Americor

  • Orange County, California, United States

  • Debt Consultant

    • Jul 2022 - Nov 2023
    • Orange County, California, United States

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  loanDepot

  • Orange County, California, United States

  • Mortgage Professional

    • Dec 2020 - May 2021
    • Orange County, California, United States

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  kate spade new york

  • Assistant Store Manager - Sales & Service

    • Feb 2019 - Sep 2020

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  Luxury Designer Imports, Inc.

  • Orange County, California Area

  • General Manager

    • Jul 2016 - Jan 2018
    • Orange County, California Area

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  Michael Kors

  • United States
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Accessories Shop Manager - Wholesale

    • Oct 2015 - Jul 2016

    Sales Generation:- Meet and exceed shop-in-shop sales goals through effective application of Michael Kors’ selling service strategies and techniques- Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales towards meeting and exceeding plan- Motivate retail partner selling specialists to meet and exceed sales and productivity goals, ensure they are fluent in all aspects of the business- Track best and worst sellers in order to increase full price sales- Identify and communicate product and inventory needs in a timely manner- Manage and conduct weekly/monthly/seasonal trainings with retail partners’ sales manager, selling specialist, and associatesTraining:- Implement, train, and maintain all MK brand standards- Conduct monthly product knowledge and visual excellence trainings- Consistently educate new and existing retail partner sales associates on MK service techniquesCustomer Service:- Engage every customer within the shop-in-shop by utilizing Michael Kors’ selling service strategies and techniques- Drive sales through utilizing a clientele book and developing a personal client database- Resolve all client problems and complaints quickly and effectively- Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all timesCommunication:- Develop clear, consistent, and organized methods of communication with District Manager, corporate office, and retail partners on a weekly basis via email, phone calls, and/or in-person meetingsOperations:- Ensure shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner- Work with retail partner to ensure all visual graphics are current- Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner

  • Assistant Store Manager

    • Sep 2014 - Oct 2015

    SALES GENERATION- Meet personal and store sales goal through clienteling- Ensure an elevated level of sales and service is delivered by team; lead by example- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff- Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise) OPERATIONS- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management- Support and assist in staff training in all areas of appropriate register usage and maintenance- Participate in inventories- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash MERCHANDISING/VISUAL- Assist in the implementation and maintenance of all merchandising/ visual directives- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times- Identify and communicate product concerns in a timely manner- Communicate inventory needs to support the business goalPEOPLE DEVELOPMENT- Assist in the recruitment, training and development of staff- Assist in ensuring the integrity of payroll and the payroll process- Continually evaluate the performance of each associate and provide constant feedback to ensure results- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary- Support and provide follow-up for all training programs, seminars etc.- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

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  Guess?

  • United States
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Project Manager

    • Sep 2013 - Sep 2014

    • Implement training initiatives to support the achievement of stores’ sales goals by visiting stores for management meetings and store meetings.• Produce company training tools such as weekly 5 Minute Meetings for the field to utilize and maximize training on the salesfloor.• Responsible for creating training initiatives to support G by GUESS and GUESS Factory.• Create monthly Product Knowledge flyers for the field to reference training in stores.• Create the monthly Shrink Network as a Loss Prevention reference for the retail field.• Partners with E-commerce to style outfits and shoot lookbook images and product flats to utilize for the Product Knowledge flyers.• Films and edits Selling and Product Knowledge videos for field’s training purposes.• Cleans training assets such as lookbook images, logos, graphics.• Works and develops ideas with designers and buyers for cohesive materials.• Contacts vendors to produce prints for company use.• Partners with various internal departments to release and publicize training files for the company.

  • Assistant Manager & Visual Merchandising Manager

    • Jul 2010 - Sep 2013

    • Worked at 3 different Marciano stores and very familiar with demographics of locations including Santa Anita in Arcadia, CA, Brea, CA and Americana in Glendale,CA.• Was promoted from within the company from a Sales Associate to an Assistant Manager.• Was recognized by the Vice-President of Marciano for customer experience provided at Brea, CA.• Visual Merchandiser at Marciano locations in Brea and Glendale.• Extensive knowledge in Visual Merchandising including floorsets, merchant packets, window updates, processing product shipments, processing damages, donations and repairs, and submitting a weekly and monthly report on the store's product category performances.• Provides a red-carpet customer experience through clienteling and delivering great product knowledge.• Focuses on individual sales goal as well as the store's sales goal.• Generated contests within the store and created different incentives for team to reach sales goal and attain store bonus.• Team player and also can work independently or multi-task in a fast-paced environment.• Manages sales associates and team to create successes in sales, training and development.

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  Adolfo Sanchez

  • Greater Los Angeles Area

  • Design Assistant

    • Jun 2011 - Aug 2011
    • Greater Los Angeles Area

    • Aids designer to complete designs and different styles of clothing.• Researches upcoming and current trends to create designs and styles for the company.• Utilizes designs skills to solve construction problems and other issues relative to design.• Presents a mood board to portray company’s manifesto and direction for trends.• Creates and sews mock-ups for the designer's collection.• Creates and modifies (if necessary) patterns for the designer's collection.• Creates CADs, line sheets and pattern cards.• Examines all finished products for quality control.• Works with various design tools to enhance collection.• Aids in accomplishing design tasks and any relative tasks.

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  T&A Showroom

  • Greater Los Angeles Area

  • Showroom Assistant

    • Jun 2010 - Aug 2010
    • Greater Los Angeles Area

    • Contacts buyers and sellers to introduce showroom’s different contemporary clothing lines and collections from casual wear to shoes.• Utilizes excellent phone and communication skills to execute essential tasks in showroom.• Utilizes sales experiences and applies knowledge necessary for the showroom.• Tracks samples and follows up repeatedly to ensure excellent customer service.• Organizes and stocks collections to ensure cleanliness and neatness.• Researches buyers and sellers contact information for the showroom.• Helps in identifying certain pieces or garments buyers are interested in purchasing.• Aids sales representatives with any relative tasks.