Experience

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  William Raveis Real Estate, Mortgage & Insurance

  • United States
  • Real Estate
  • 700 & Above Employee

  • Licensed Realtor at William Raveis

    • Dec 2019 - Present

  • Licensed Realtor

    • Dec 2019 - Present

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  Success! Real Estate

  • Canton , MA - Boston, MA

  • Real Estate Agent

    • 2013 - Dec 2019
    • Canton , MA - Boston, MA

    My responsibilities to my company, team members, and my clients are to be the best possible realtor and deliver extraordinary service with an unsurpassed level of integrity, professionalism and attention to detail. As a buyer agent and seller's agent, my sense of loyalty and duty to provide the best possible transactions and go beyond the call of duty to assist in every way possible, is key to developing solid long-term relationships and always being there BEYOND the transaction, becoming a part of special memories.

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  Self-Employed

  • Enterpreneur

  • Customer Service Skill Development/Motivational Speaker

    • 1984 - Dec 2019
    • Enterpreneur

    I strategically design and develop training programs for establishing continuing motivation and goal setting with the hospitality and spa/beauty industries. My training focuses on developing the "intangible" skills on the resume such as communication, client interaction, conflict resolution, creating win-win scenarios, reading the silent language and understanding how to effectively create winning teams. I teach reward systems for displaying the "right behavior", and encourage the best of everyone to reach their untapped potential.

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  Life Balance Partners

  • Greater Boston Area

  • Business Development Consultant

    • Oct 2014 - Apr 2015
    • Greater Boston Area

    My responsibilities included assisting in the development of a new startup company and consulting on design, staffing model, training, development of policies and procedures and pricing structure to name a few responsibilities. Researched locations, candidates, developed focus group agendas and market analysis to design for the niche market of the proposed company goals.

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  Lanphier Day Spa and Salon

  • Darien, CT

  • General Manager

    • May 2011 - Sep 2013
    • Darien, CT

    As General Manager, I directed all day to day operations and lead a team of 70+ creative individuals at two locations to achieve levels of excellence and consistently challenge oneself to remain one step ahead. I helped developed marketing strategies, established a website/facebook presence and designed marketing materials/brochures, service menus, and policies and procedures manual. I also established vendor relations, established communication and training dialog for exceptional customer service, handled human resources and employee relationships, exercised professional judgment in handling all customer relations issues, maintain proper image and established national recognition with strategic marketing and receiving national awards, maintained professional relationship with all staff and motivated team to significantly improve relations and teamwork, and more.I played a key role in the design, build out, and development of the facility, developed the service menu and delivery of the service training, and established key relations with leading magazine editors and beauty authorities for recognition as first flagship Decleor Spa and Salon in the USA.I helped develop public relations and event planning as well as maintained an impeccable image within the community to keep Lanphier on the forefront and set an example for day spas to aspire. Organized continuing training and motivation with consistent in-salon training events and hands-on workshops to attract the best staff in the area. I kept the Lanphier name as the leader in beauty and wellness go-to place in the community.

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  Salon Aristophani Beauty and Wellness Center

  • Greater Boston Area

  • CEO

    • 1999 - 2011
    • Greater Boston Area

    Won National Award as Top 200 Performing Salons and Day Spas in the Country. Noted for excellence in leadership, development, exceeding client expectations, exceptional client service, and maintained consistent high level of service and retail ratio. Exceeded client retention expectations and had a wait list of staff to join the team. Reward and recognition systems for staff reaped incredible benefits of loyal and high performing staff and maintain a large loyal clientele with consistent pre-booking rate of over 85% and maintained a 95% satisfaction rate.

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  National Cosmetology Association

  • USA

  • Director/Educator for Cosmetology Business America

    • May 1981 - Oct 2009
    • USA

    As an educator and director for National Cosmetology Association and Massachusetts Cosmetology Association, I developed strategic training and educational programs for both salon and spa owners to develop their management skills and recruitment/training programs within their locations. I also taught motivational seminars and client building programs to all professionals in the beauty and wellness industries. I developed several published training manuals and video training programs and also helped individual owners to establish their philosophy, develop a consistent policy and procedure manual, training and rewards programs, and marketing strategies.

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  Aristocracy . . . A Salon Experience

  • CEO- Master Stylist and Master Aesthetician

    • Apr 1993 - Mar 1999

    As CEO and lead stylist/educator, I created the first Day Spa and Salon concept in Plymouth designing a three level, contemporary space into an oasis of tranquility for massages, body treatments, nail services, waxing,skin care, hair and makeup. With completely separate levels for chemical services and styling services, the finishing "floor" was open and spacious with three levels of window walls that enabled natural lighting for perfect coloring. Hired and trained staff from ground up and implemented a level system of achievement to allow for growth of each individual to reach their potential. Highest level of retail ratio at 25% allowed for amazing training and travel opportunities for staff to maintain their expertise and grow within the company.