Experience

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  DeepMile Networks LLC

  • Senior Manager, Knowledge Management

    • Mar 2023 - Present

    Establish and lead a dynamic Knowledge Management (KM) program, for a directorate within the Department of Defense, focused on developing strategic KM initiatives tailored to meet client needs, enhancing information governance, and improving organizational knowledge sharing and utilization. • Strategic Development: Formulated and executed a comprehensive KM strategy and roadmap, integrating robust governance processes to ensure content accuracy, relevance, and compliance with client standards. • Team Leadership: Built and directed a high-performing team of Knowledge Analysts and SharePoint Engineers, driving the delivery of strategic objectives and enhancing knowledge support for clients. • Technology Transition: Successfully managed the transition from SharePoint 2016 to SharePoint Online, ensuring a seamless migration completed on schedule and within budget. • Taxonomy and Governance: Led the development and implementation of a new taxonomy and Content Management Governance process, significantly improving information findability and user experience. • Training Initiatives: Created and delivered more than a dozen specialized training courses, empowering the client's content management specialists to effectively manage and leverage knowledge assets.• ServiceNow Knowledge Management: Spearheaded an initiative to establish a structured process for capturing, creating, and managing knowledge articles within ServiceNow. Developed the workflow, training, governance framework, and KPIs focused on Solution Owners to review and manage content effectively. This initiative improved the accessibility and reliability of knowledge resources, supported end-user learning and allowed for faster ticket resolution.

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  Deloitte

  • Global Content Publishing & Quality Leader

    • 2020 - Mar 2023

    Provide leadership strategic oversight and guidance to the 100+ member team to continually maintain and grow the health, depth and quality of the knowledge within the knowledge platforms, to deliver the content most valued by practitioners to deliver services effectively. Collaborate with global knowledge teams to understand content needs and conduct data analysis to uncover insights to help improve our content repositories.

  • Global Financial Services Knowledge Leader

    • 2016 - 2020

    Collaborate with global financial services leaders to define strategic knowledge management priorities and develop knowledge strategies and roadmap to meet the needs of the practice. Led the Global Financial Services KM team and collaborated with subject matter specialists to deliver projects.

  • Blockchain Knowledge Leader

    • 2016 - 2018

    Stand-up a community of practice to bring together stakeholders across businesses, industries, and member firms. Devise awareness campaigns and content strategies to educate practitioners, generate up-to-date content, and surface subject matter experts around the globe.

  • Sector Knowledge Manager

    • 2014 - 2016

    Provide dedicated, value-added knowledge services to drive sector and account team agendas, and ensure engagement and collaboration across Deloitte's Banking and Investment Management sector practices.

  • Communities & Collaboration Knowledge Management Leader

    • 2010 - Nov 2014

    Led internal social media adoption and integration across Knowledge Management customer groups to increase adoption and awareness of collaboration tools.

  • U.S. Moderation and Monitoring Leader

    • 2008 - 2010

    Orchestrated strategic planning, implementation and reporting for moderation and monitoring of internal social media networks for the U.S. and global member firms.

  • Knowledge Manager, Marketing and Business Development

    • 2005 - 2009

    Served as the knowledge management leader collaborating with marketing and sales teams capture, develop and make accessible content to support go-to-market strategies to elevate the U.S. firm’s marketing efforts.

  • Senior Marketing Communications Manager

    • Nov 1999 - 2005

    Led a team of eight writers and designers collaborating with account teams to craft sales and marketing materials to address new business leads. Managed projects to meet tight deadlines.

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  Kent State University

  • Kent, Ohio

  • Adjunct Professor

    • Sep 2017 - May 2019
    • Kent, Ohio

    Adjunct professor in the Information Architecture / Knowledge Management Master of Science program at Kent State University teaching Foundational Principles of Knowledge Management.

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  Karen Skunta & Co.

  • Cleveland

  • Graphic Designer

    • 1997 - 1999
    • Cleveland

    Graphic designer and project leader collaborating with design teams as we conceptualized, designed, and executed web sites, corporate identities, brochures, magazines, and exterior signage.