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Patricia Johnson

Graveyard Lead Supervisor at AnswerNet
Intro Book
Operations professional with 10+ years of experience in customer service, team leadership, and management.
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Location
Gresham, Oregon, United States, US
Languages
  • English -
  • Spanish -
Skills
  • 10 Key
  • Microsoft Excel
  • Customer Service
  • Microsoft Office
  • Microsoft Outlook
  • Show all
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Bio

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Patricia Johnson is a seasoned operations professional with 10+ years of experience in customer service, team leadership, and management. She has a strong background in answering services, dispatching, and appointment scheduling. Patricia holds a degree in Business Administration and Management from Mt. Hood Community College.

Experience

  • AnswerNet
    • Gresham, Oregon
    • Graveyard Lead Supervisor
      • Aug 2013 - Present
      • Gresham, Oregon

      answering service* Answer calls, take messages, dispatch urgent messages, maintain and control stats

  • ACS, a Xerox Company
    • Portland
    • Team Lead/Supervisor
      • Apr 2007 - May 2013
      • Portland

      Lead a team of 8-12 employees, duties included: Held team meetings and/or parties, assisted with coaching and development of the employees, documented/entered data into a spreadsheet, met personal as well as company goals. Efficiently assisted callers with their cellular plans, payments, and technical support requests, handled escalated/irate callers and maintained the employee schedules.

Education

  • 2013 - 2015
    Mt. Hood Community College
    Business Administration and Management, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business Administration and Management”

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