Experience

• 

  Anne Arundel Workforce Development Corp.

  • Program Assistant

    • Feb 2014 - Present

• 

  AFYA, Inc.

  • Conference/Travel Coordinator

    • 2001 - 2011

    Provided pre-meeting, onsite, and post-meeting logistical and administrative support for meeting and conference planning including site selection, hotel and vendor contract negotiations, status reporting, on-site registration setup and management, development and distribution of meeting specific materials, project documents and resource materials, implementation and maintenance of participant databases, and worked closely with travel agency to secure travel in the most reasonable/economic manner. Assisted travelers througout their journey - trouble shooting problems, delays, and concerns. Worked closely with the client, participants, and vendors. Supported events for up to 300 participants. Made all necessary logistical arrangements for the CNCS Pre-Service Orientations (PSOs), including hotel accommodations and meeting room setup, travel arrangements, and training materials preparation. Ensured the accommodation of participants with disabilities and special needs. Managed HelpDesk, assisting participants to resolve any meeting related issues. Researched and secured interpreters as required. Prepared consultant agreements, and reviewed and prepared hotel, vendor, and consultant invoices for processing and payment. Processed registrations and managed payments using RegOnline event management software. Features include customizable modules for online registration forms, attendee management; secure credit-card payment processing, hotel reservations and room block management, automatic wait list handling, sending automatic reminders, on-site registrations, name badges, post-event surveys, and flexible reporting. Also provided training, management, and oversight for support staff of the RegOnline registration process. Provided production support for a variety of other AFYA contracts. Most recently provided production services for a contract to develop a trainer’s guide

• 

  J&E Associates, Inc.

  • Production Coordinator

    • Dec 1994 - Jan 2001

    Coordinated the operation of the production center, including the production of project documents, technical proposals, and other corporate materials. Reviewed all requests for production center services and scheduled/coordinated the flow of work. Monitored work progress to ensure timeliness of completion and quality of work. Implemented new work procedures to ensure the daily and long-term efficiency of the production center operations. Interviewed personnel for positions.Created layouts and formats, designed graphics, and produced written products. Used a range of operating systems as well as word processing packages, database management and spreadsheet packages, graphic packages, and online systems. Worked with graphic artists, illustrators, printers, photographers, and other specialists to develop a range of corporate and project-related documents.Akso provided onsite conference support for the OCSE/ACF and HRSA. Provided support for the White House Initiative on Historically Black Colleges and Universities. Prepared publications such as the Desk Guide to Child Support Enforcement, best practices brochures, several training manuals, and designed theme materials for conferences. Prepared presentations, flyers, brochures, newsletters, and company letterhead using various software packages. Developed layouts of company letterhead, business cards, presentation covers, and related documents. Troubleshot computer hardware and software problems. Assisted with annual conferences, serving as the company contact for attendees’ questions on logistics information, producing a variety of conference materials, and providing onsite support and travel as needed. Also arranged for support services from vendors, such as offset printing and signage. Supervised and provided training for 7 support staff including a word processor, graphic artist, and the editoral staff.