Experience

• 

  The Moray Council

  • United Kingdom
  • Government Administration
  • 700 & Above Employee

  • Customer Care Assistant

    • Jun 2014 - Present

    My job is advising customers about Council Tax, Housing Benefit, Scottish Welfare Fund etc. The job is demanding, daunting, and difficult but I am thoroughly enjoying it. Every query is different and I am learning more every day.

  • Clerical Assistant / Word Processing Officer

    • Jan 2014 - Jun 2014

    At Moray Council I am employed as a Clerical Assistant/Word Processing Officer in the Education and Social Care Department. The remit is to provide an effective and efficient clerical/administrative support service to the Admin & Staffing Team. This requires experience in the use of Microsoft Office packages, excellent verbal and written skills, good numeracy, organisational and administrative skills and experience of data-inputting. It is also necessary to work well under pressure, prioritise your workload, exercise initiative and be decisive, flexible, confident, efficient, reliable, discreet and tactful at all times.This is a temporary position as the department is mid June 2014 when a new computer system goes on-line.

• 

  MorayDocs

  • Elgin

  • Practice manager

    • Feb 1996 - Dec 1999
    • Elgin

    MorayDOCS opened in March 1996 at which time I was employed as its Practice Manager, initially on a part-time basis, then full-time from July 1997. My remit was to provide a service of excellence for both doctors and patients, initially with an empty office, 10 staff, 13 doctors from 4 local surgeries, and an emergency vehicle, but within 4 years, and following 2 relocations, we had become an extremely successful and well known organisation, consisting of 15 staff, and 29 doctors from 8 local practices. I was solely responsible to the MorayDocs Board of Directors (MBD) for the day to day running of MorayDOCS, and the provision of a 24 hour on-call service, 365 days a year. My role encompassed all management, and administration, including human resources, and secretarial duties such as: financial reports to the MBD and Grampian Health Board (GHB); payroll, including tax and national insurance; preparation and presentation of accounts to MBD, our accountants, GHB, and Companies House; statistical analysis and reporting; preparation, presentation, and administration of all meetings; liaising between the staff, doctors, medical practices, Dr Gray’s Hospital and GHB; provision of monthly rosters for receptionists, drivers, doctors, nurses, and temporary staff, which could be complex, due to the need for a shift system, and 24 hour coverage of all weekends, and bank holidays; staff employment and training; health and safety of staff, premises, and emergency vehicle; provision, maintenance, training, and support of all medical and non-medical equipment, and supplies such as, telephone, recording, and computer systems, emergency vehicle and equipment, office furniture, equipment and supplies, drugs and medical supplies. Due to downsizing of the company in December 1999, prior to joining NHS 24, my post was made redundant.

• 

  Royal Air Force

  • Various

  • Medical Administrator

    • Sep 1979 - Apr 1992
    • Various

    I was a serving member of the RAF for 12½ years working in Station Medical Centres, and Service Hospitals, primarily as a medical administrator, and for the final 3½ years as a Practice Manager. During my early managerial years I was one of the two service personnel based at the RAF Chest Unit, at King Edward VII Hospital in West Sussex, which is a civilian, private hospital. Whilst there, I associated regularly with royalty, civic dignitaries, and high ranking RAF officers. This was a tri-service establishment, treating personnel with medical conditions from asthma, to cancer and heart/lung transplants. I was responsible for the day to day management and administration of the unit for all service personnel, civilian staff, nursing staff, patients and relatives, including, inter-service communication, admissions and discharges, medical treatment, travel arrangements, health and well being, counselling, and tri-service protocols and procedures. Dealing with seriously ill and terminal patients and their relatives, gave me a new perspective on life, and refined and honed my interpersonal skills.My final year was spent at RAF Kinloss, where I was responsible for a staff of approximately 21 people, both service and civilian, and the day to day management and administration of the medical centre which provided a medical service for servicemen and their families, and emergency cover for the station airfield, 24 hours a day, 365 days a year. This included, developing and implementing trade training for all staff, both military and civilian under my command, medical and airfield disaster planning, preparation and training, airfield medical safety, health and safety, discipline, and counselling. I resigned from the RAF to start a family.