Experience

• 

  The Filipino American Woman (TFAW) Project

  • Community Manager

    • Jun 2022 - Present

• 

  Women's Worth Summit

  • Washington, District of Columbia, United States

  • Virtual Assistant

    • Mar 2020 - Present
    • Washington, District of Columbia, United States

    Manage social media accounts and repliesHandle confidential employer and client informationSchedule meetings and arrange employer’s calendarBasic data entryOrganizing personal to-do list and calendarResearching for events

• 

  US VetLife

  • Richmond, Virginia Area

  • Virtual Assistant

    • May 2019 - Present
    • Richmond, Virginia Area

    Services include administrative tasks, content repurposing, content creation, social media management, calendar/data/email management, newsletter, web content development, market research, photo editing, podcast editing.

• 

  Teleperformance

  • Philippines

  • Customer Service Representative

    • Apr 2016 - May 2019
    • Philippines

    Answer incoming calls and respond to customer’s emailsManagement and resolve customer complaintsSell products and place customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsOther duties as assigned