Experience

• 

  Kutztown University of Pennsylvania

  • Kutztown, Pennsylvania, United States

  • Academic Assistant

    • Jun 2023 - Present
    • Kutztown, Pennsylvania, United States

    Supports the operations of the Department of Business Administration including the following: providing clerical support to the chair and assistant chairs; tracking curriculum and curriculum changes, assisting in ensuring University academic policies are followed; assisting with transfer students; assisting students, faculty and the chairs with drop/add, exceptions, waivers, etc.; collecting internship materials and assisting in processing information related to credit-bearing internships; entering the faculty's travel request and expense reports; tracking and monitoring DBA budget, including intering purchase requisitions, retrieving and updating data in the enterprise systems; composition of letters; and maintaining the department web page and social media.

• 

  Anne Arundel County Public Schools

  • Brock Bridge Elementary School

  • Secretary

    • Oct 2017 - Jun 2023
    • Brock Bridge Elementary School

    Responsible for performing general secretarial and clerical office tasks in a school, including preparing and processing forms, records, correspondence, memoranda, documents, and reports relating to school activities. Work involves frequent and responsible contacts with students, parents, the general public and the school's administrative and instructional staff.

• 

  Correios

  • Brazil
  • Government Administration
  • 700 & Above Employee

  • Executive Assistant

    • Jul 2016 - Jun 2017

    Directly supported the Vice President, providing executive assistance and managing all office functions including retention of all documents, supply inventory, billing and invoices.Screened visitors and telephone calls; provided assistance with routine requests and inquiries, and referred as appropriate.Kept office files organized to ensure quick and accurate retrieval and maintained inventory up to date.Maintained the VP’s appointment schedule, made travel, meeting, and conference arrangements, managed VP’s unit calendar of events. Prepared travel itineraries and coordinated communication to appropriate agencies and individuals.Developed and prepared agendas for meetings, coordinated and attended meetings as appropriate, prepared and distributed minutes to appropriate personnel.Participated as a member of the VP’s council and served as a liaison for the Vice President to council members and other internal or external constituents.Analyzed, sorted, composed, and maintained information for preparation of all reports. Communicated as appropriate with various departments to compile data for reports.Analyzed projects, contracts, and ensured deadlines were met.Performed complex and confidential secretarial duties, as well as maintained sensitive information.Provided regular back-up assistance to other division office personnel/functions.Created the procedures that established the concepts of information security for the organization.

  • Import/Export Manager

    • Oct 2010 - Jul 2016

    Identified new business opportunities, offering new service to better meet the needs of existing markets.Analyzed and managed contracts.Prepared documents and wrote reports.Exercised responsibility for the development of policies or procedures.Facilitated meetings and negotiated contracts (private parties) and agreements (public parties), building positive relationships.Monitored the overall performance to ensure compliance with the contract specifications.Managed the unit database.Processed payment and tracked service expenditures to each contract.Responsible for daily operations, staff and facility management.

  • International Customer Service Supervisor

    • Feb 2005 - Oct 2010

    Received, investigated, and resolved customer complaints.Responded to inquiries regarding our services.Tracked and followed through customer complaints until resolved.Provided guidance and led several team members with differentiated roles and responsibilities to deliver accurate and efficient support to customers.Created a training module to enhance customer services quality.Supervised and trained a staff of 60 people for international customer serviceEnsured all customers and staff adhered to International and Federal regulation, including the company’s policies and procedures.

• 

  Secretary Of Public Safety

  • Brasília Area, Brazil

  • INSTRUCTOR/TRANSLATOR/SOCIAL SERVICE PROVIDER

    • 2003 - 2004
    • Brasília Area, Brazil

    Provided specialized training in English to law enforcement officers.Worked as a translator in English speaking events.Engaged with a diverse population from underserved demographic areas.Assessed community safety needs.Processed surveys.Analyzed available resources.Provided orientation regarding public safety.

• 

  Metrô DF

  • Brasilia, Brazil

  • Station Inspector

    • 1998 - 2001
    • Brasilia, Brazil

    Assured that all work in progress was performed in accordance with the company’s approved quality and safety procedures.Evaluated and reported any incident in the station, resolving transient’s problems in a courteous and professional manner.Supervised and supported the box office staff at the station

• 

  Class

  • Brasília e Região, Brasil

  • Teacher of English as a second language

    • 1992 - 1993
    • Brasília e Região, Brasil

    Developed lesson plans utilizing a broad range of appropriate differentiated techniques and strategies.Delivered lesson plans addressing all aspects of communication that developed each student’s ability to read, write, speak and listen in content areas that ensured learners would meet or exceed learning targets.Selected and used appropriate instructional strategies to include lectures, group discussions, demonstrations, modeling and multi-media teaching aids to present subject matter to studentsProvided an atmosphere and environment conducive to effective learning.Prepared, administered and corrected evaluations and assessments, and records results.Improved skill and knowledge base in current trends, research and methodology in instructional techniques, technology, multicultural content, problem solving and interdisciplinary connections.Attended and actively participated in staff/faculty meetings; and provided input regarding the planning of instructional goals, objectives and methods.Conferred with parents and students regarding progress/problems of assigned students; arranged and participated in teacher-parent as necessary.