Experience

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  Ello Group

  • United Kingdom
  • Marketing Services
  • 100 - 200 Employee

  • Partner Activation Lead

    • May 2021 - Present

    - Provide leadership to the team- Manage resources to deliver the outcomes and participate in recruitment activities- Develop, organise, and deliver training sessions- Develop schedules and programmes to achieve targets- Assess risks and opportunities and create contingency plans - Manage relationships with partner and clients- Liaison with partners and clients to identify issues, obtain critical insights of product performance and identify opportunities for new products - Liaison with different departments (Operations, Marketing, Customer Services, Product team, Human resources, and external partner) to improve product and operations efficiency- Responsible for team members career development as well as mentoring- Line management responsibilities

  • Business Engagement Representative

    • Oct 2018 - May 2021

    - Liaison with clients to discuss and promote a new product being trialed- Identify and report to the project manager the key issues and opportunities

  • Retentions Advisor

    • Dec 2017 - Oct 2018

    - Understand customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.- Preventing early cancellations and retaining customers if necessary

• 

  CONVERGYS HOLDINGS (UK) LIMITED

  • Manchester Area, United Kingdom

  • Sales Associate

    • Jan 2017 - Dec 2017
    • Manchester Area, United Kingdom

    - Achieving sales targets and maximizing sale opportunities- Use consultative selling techniques by asking appropriate questions and matching the right product to the customer's needs; offer solutions based on properly assessed needs discovered through conversational open or closed-ended probing- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures- Participate in activities designed to improve customer satisfaction and sales performance- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

• 

  Ant Marketing

  • Sheffield, United Kingdom

  • International Customer Service Assistant

    • Sep 2016 - Dec 2016
    • Sheffield, United Kingdom

    - Providing customer service mainly to UK and Brazil markets- Completing outbound telephone calls to diverse countries, speaking in English, Portuguese and Spanish

• 

  Integrar Association

  • Coimbra Area, Portugal

  • Mental Health Intervention Team Member

    • Sep 2013 - Feb 2015
    • Coimbra Area, Portugal

    - Worked in street intervention as part of the Mental Health Team- Provided social support to homeless and drug addicts - Involved in the skills training program to provide opportunities for reintegration in society- Assisted on the management of food collection campaigns

• 

  Psicodefensiva, Lda.

  • Braga e Região, Portugal

  • Clinical Psychologist

    • Sep 2010 - May 2013
    • Braga e Região, Portugal

    - Cognitive Behavioral Therapy (CBT)- Provide counseling to clients- Perform and analyze results of psychological tests and assessments- Prepare and deliver training sessions to large groups- Responsible for the psychology part of the business- Lead recruitment of graduate psychologists- Mentoring of junior psychologists

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  Department of Psychiatry and Mental Health, Espirito Santo Hospital, Evora - Portugal

  • Évora Area, Portugal

  • Clinical Psychologist Intern

    • Oct 2008 - Jul 2009
    • Évora Area, Portugal

    - Cognitive Behavioral Therapy (CBT)- Perform Psychological Assessments and analyse results and deliver the most appropriate therapy- Worked with anxiety, aggression and depression in adults- Deliver individual and group psychotherapy to different age groups and cultural backgrounds - Assisted on independent expert intervention at the request of courts and social services- Worked with victims of domestic violence- Assisted the support team in home visits and in monitoring patients- Worked as part of the multidisciplinary counselling team responsible for the children's mental health along with other healthcare professionals