Bio
Credentials
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Reserved Manager
Miniso Lifestyle NigeriaJan, 2017- May, 2026 -
Certified Customer Service Associate CCSA
Service Quality InstituteJan, 2015- May, 2026 -
Certified Customer Service Professional (CCSP)
Service Quality InstituteJan, 2015- May, 2026 -
Leadership Skills Mastery Volume II
Udemy -
Project Management Professional (PMP)
Piston & Fusion | Business Academy -
Team Management
Udemy
Experience
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Vino Imperium Limited
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Port Harcourt, Rivers State, Nigeria
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Assistant General Manager Operations - AGM
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Nov 2019 - Present
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Port Harcourt, Rivers State, Nigeria
Acted as the General ManagerServed as a helpful assistant to all office staff/departments e.g. the Accounts, Facility/maintenance manager, sales team, etc.Worked directly with the manager to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.I ...
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Quality Foods Africa
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Lagos
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Store Operations Manager
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Nov 2018 - Nov 2019
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Lagos
Maintain sales environmentI ensured targets were met by suggesting ways to improve sales and following through. In all the 4 stores I was made to work, meeting targets was a norm.I minimized controllable costs by reducing waste, communicating with the team on the need to act the same, and also by...
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MINISO Lifestyle Nigeria
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Lagos, Nigeria
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Area Supervisor (S2)
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Aug 2017 - Sep 2018
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Lagos, Nigeria
I helped to increase customer return rates by providing excellent customer service at all times.I worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.I identified and maximized sales opportunities, and increased customer retention rates.I settled ...
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Montagne
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Nigeria
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Store Supervisor
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2018 - 2018
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Nigeria
I worked to ensure a positive and hassle-free customer experience.I settled any customer disputes in a professional and pleasant manner.I identified and maximized sales opportunities, and increased customer retention rates.I worked to ensure a neat and attractive sales environment, and assisted i...
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Maybrands Limited
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Lekki, Lagos State, Nigeria
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Assistant Business Manager - ABM
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Aug 2015 - Dec 2017
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Lekki, Lagos State, Nigeria
I acted as the store manager.I assisted the store manager.I assisted in the training and retraining of employees.I suggested sales strategies to increase customer traffic and sales.I assisted the team by mentoring, training, motivating, and providing feedback to employees.I ensured a high level o...
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System Monitoring Officer - SMO
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Feb 2013 - Aug 2015
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Nigeria
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Ekons Consulting Limited
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Nigeria
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Administrative Officer
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Jun 2012 - Oct 2012
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Nigeria
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Canaan Plaza Limited
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Calabar, Cross River State, Nigeria
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Consultant - POS Officer
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Apr 2011 - Nov 2011
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Calabar, Cross River State, Nigeria
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Access High School
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Calabar, Cross River State, Nigeria
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ICT Officer
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Mar 2011 - Nov 2011
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Calabar, Cross River State, Nigeria
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Education
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2004 - 2008Benue State University
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1996 - 2002Aunty Ayos Girls Comprehensive Secondary School
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