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Patience Addai profile image

Patience Addai

Customer Service Officer at Glico Life Insurance Company Limited
Intro Book
Marketing management expert with 12+ years of experience delivering results-driven marketing strategies.
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Location
Ghana, GH
Skills
  • Marketing Management
  • Intergrated Marketing Communication
  • Strategic Marketing Decision
  • Event Marketing And Management
  • International Marketing
  • Show all
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Bio

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Patience Addai is a seasoned marketing professional with 12+ years of experience in various roles, including customer service, business recovery, underwriting, and marketing management. She holds an MBA and a Bachelor of Business Administration degree, and has certifications in insurance and marketing.

Credentials

  • Basic course in insurance
    Ghana Insurance College
  • Certificate of Honor
    Open Door, Assemblies of God church

Experience

  • Glico Life Insurance Company Limited
    • Customer Service Officer
      • 2017 - Present

      . Attending to calls from client and branch offices. . Attending to visiting clients and calling clients with issues and solve it. . Assigning of poilicy numbers to all proposals with issues that comes to me When premiums have been received. . Working on policies which have been increased by client. . Editing anomalies in client policies. . Transfer of premium to policies. . Addition and change of beneficiaries on client policies. . Premiums transfer from unknown to policies or proposals.

  • GLICO Life Insurance
    • Business Recovery officer
      • 2012 - Present

      . Ensure prompt receipt of premium data from all sources. . Liaise with ICT Department to ensure entry of premiums into clients accounts. Run lapse report in accordance with company . Produce a list of outstanding and unpaid premiums to be sent to premium sources by premium administrators for deduction from clients salaries.. Liaise with client service unit to communicate lapsed policy ( policies which premium deduction have stopped) to clients and companies arrangement to reinstate policy in accordance with the provisions of the policy.

  • Glico Life Insurance Company Limited
    • Insurance
    • 1 - 100 Employee
    • Underwriting executive
      • 2008 - 2011

      . Prospecting of clients to introduce the company's product and services and also sell to them . Preparing submission list and letters to the banks for monthly premium deduction. . Recording of all chèques and cash cases and seeing to its issuing. . Appraised of cheques and cash cases. Sorting of clients forms for printing when payment have been made. Recording the details of clients who have changed their paysource to another source.

    • National service personnel as an underwritter
      • 2007 - 2008

      . Capturing of payments for client premiums deducted by the bank. . Prospecting of clients to introduce the company's products and service and also sell to them. . Sorting of clients forms for printing when payment have been made.

Education

  • 2014 - 2016
    University of professional studies
    Master of Business Administration - MBA, Auditing
  • 2009 - 2011
    Methodist University college of Ghana
    First Degree, Bachelor of Business Administration(Marketing Option)
  • Kumasi polytechnic
    Higher National Diploma(HND) Marketing

Suggested Services

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Industry Focus. “Insurance”

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