Okay, let’s tackle this. So Pat Sainsott has 12 years of customer service experience, which is a decent amount of time. However, his roles were in Small Business Assistant and Purchasing Coordinator, which might not be directly related to customer service. He's in Baltimore, MD, which is a moderately expensive area. Customer service professionals with similar experience in the US can charge around $25-$50 per hour, depending on the industry and location. Considering Pat's skills and experience, I'll estimate his hourly rate to be on the lower end of this range, around $25.