See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Pat Larson profile image

Pat Larson

Guest Experience at Seattle Mariners
Intro Book
Results-driven customer experience professional with 30+ years of experience in driving business growth and improving customer satisfaction.
  • Claim this Profile
Location
Seattle, Washington, United States, US
Skills
  • Customer Experience
  • Customer Satisfaction
  • Business Process Improvement
  • Six Sigma
  • Strategy
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Pat Larson is a seasoned customer experience professional with over 30 years of experience in driving business process improvement, customer satisfaction, and strategy. He has held leadership positions at top companies including Seattle Mariners, Driva Solutions, and Wells Fargo, and has expertise in Six Sigma, CRM, and change management. With a strong educational background from Syracuse University, Pat has developed a unique blend of skills and experience that enables him to deliver results-driven solutions for clients. Pat is a seasoned expert in customer experience, with a proven track record of success in driving business growth and improving customer satisfaction.

Experience

  • Seattle Mariners
    • Seattle, WA
    • Guest Experience
      • Mar 2017 - Present
      • Seattle, WA

  • Driva Solutions
    • Seattle, Washington, United States
    • CX Specialist
      • Sep 2020 - Present
      • Seattle, Washington, United States

  • American Medical Response
    • Seattle, WA
    • Senior Director, Customer Experience - Communications Centers
      • Oct 2014 - Sep 2016
      • Seattle, WA

  • Wells Fargo
    • San Francisco, CA
    • VP, Customer Experience and Community Management
      • 2005 - 2014
      • San Francisco, CA

  • Driva Solutions
    • Greater Seattle Area
    • Consultant
      • 2002 - 2005
      • Greater Seattle Area

  • Nordstrom
    • Seattle, WA
    • VP, PMO Nordstrom Product Group
      • 2000 - 2002
      • Seattle, WA

  • GE Capital
    • Chicago and Atlanta
    • VP, Six Sigma Quality Retail Financial Services
      • 1995 - 2000
      • Chicago and Atlanta

  • Digital Equipment Corporation
    • Greater Boston Area
    • Quality Manager, Americas Customer Service Organization
      • 1994 - 1996
      • Greater Boston Area

  • Mazda Motor of America
    • Irvine, CA
    • Director, Customer Satisfaction
      • 1991 - 1993
      • Irvine, CA

  • Xerox
    • Rochester, NY and So. CA
    • Customer Service Operations and Business Process Improvement
      • 1975 - 1991
      • Rochester, NY and So. CA

Education

  • Syracuse University
    Bachelor of Science (B.S.), Marketing, Operations Research, Statistics
  • Syracuse University
    MBA/BS, Organization Effectiveness

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles