Experience

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  Cure JM Foundation

  • Encinitas, California, United States

  • Marketing Assistant

    • 2010 - Present
    • Encinitas, California, United States

    • Streamline event marketing and outreach strategies; implemented strategic marketing initiatives to engage wide variety of audiences, secure sponsorships and donations from key partners, and promote large-scale fundraising events.• Drove creation and implementation of comprehensive marketing and PR strategies for multiple events, modernized marketing strategy, redeveloped updated copy and cadence, and personally edited and finalized visual marketing collateral; new content saw greater response rates and received high praise from audiences.• Spearheaded outreach and solicitation of sponsors, donors, and volunteers, developed relationships with stakeholders, developed improved forms, promotional flyers, and event documents, and supported sponsor meetings to answer questions and ensure complete understanding of event logistics; grew amount of donations and secured co-marketing opportunities.

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  Target

  • Encinitas, California, United States

  • Sales and Customer Service Associate

    • Jan 2019 - Aug 2019
    • Encinitas, California, United States

    • Led sales and customer service actions for retailer; greeted customers and created welcoming environment, provided additional and advanced product knowledge, developed and updated client information and preferences within internal CRM, and focused on closing sales.• Recognized by management for advanced work ethic, supporting peers, delivering high levels of customer service, effectively processing customer orders, quickly resolving escalated issues, and maintaining accurate counts on high volume cash drawer. • Supported inventory management actions, tracked and numbered inbound products in centralized database, worked with leadership to forecast needed inventory, and ensured all needed inventory was on hand to minimize delays in service delivery. • Supported high-volume cafés and food service locations, worked collaboratively with a team, develop individuals by providing operational training, and ensured speed of service and quality standards were exceeded.• Applied strong interpersonal communication skills to service customers and deliver positive guest experience and maintain standards of customer service during high-volume hours; handled over $2000 in transactions daily, took customer orders accurately, and exceeded sales and service goals. • Maintained operational standards and procedures in accordance to company guidelines; continually passed quarterly Quality Assurance Standards Audits and earn outstanding compliance scores. • Supported implementation of company mandated programs related on increasing sales and raising service standards; followed action plans, and instructed team on new operational and organizational objectives.• Processed end of shift paperwork, including receipt and cash totals and POS reports; consistently balanced till leaving original balance.

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  Tillys

  • Carlsbad, California, United States

  • Sales and Customer Service Associate

    • Feb 2019 - Apr 2019
    • Carlsbad, California, United States

    • Received and sorted early morning shipments to designated locations within store. Stocked and set display tables with inventory. Organized shoe stock room and folded assorted garments for presentation on sales floor.• Assisted shoppers with finding desired products, suggested complementary items, rang guests up at registers and made effort to connect with and understand customer to enhance guest experience.

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  KZSC Santa Cruz

  • Santa Cruz, California, United States

  • Fundraising Volunteer

    • Sep 2017 - Jun 2018
    • Santa Cruz, California, United States

    • Spearheaded outreach and solicitation of donors, developed relationships with stakeholders, developed improved forms, promotional flyers, and event documents, and supported sponsor meetings to answer questions and ensure complete understanding of event logistics; grew amount of donations and secured co-marketing opportunities.• Supported station content strategy development and implementation, including daily production, talk and music shows, story production, and community and media partnerships, championed multiplatform presentation of stories and shows, and enhanced community and media partnerships to push out content to audiences beyond CapRadio.

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  Lofty Coffee Co

  • Encinitas, California, United States

  • Sales and Customer Service Associate

    • Jul 2017 - Sep 2017
    • Encinitas, California, United States

    • In-charge of cleaning kitchen, dining room, and dining area outside café; hand-washed all dishes, cups, cooking utensils, and espresso/brew machine parts used by the kitchen staff & baristas. • Began training as cook/barista; bussed tables, brought coffee and food to patrons, and responded to customer questions and requests.

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  LEGOLAND California Resort

  • Carlsbad, California, United States

  • Usher

    • May 2016 - Aug 2016
    • Carlsbad, California, United States

    • Organized and led crowds of park guests into appropriate zones for indoor and outdoor venues (often hundreds of guests at a time).• Interacted with guests to answer various questions, participated in park-wide activity of trading Lego figurines, and mediated meet-and-greets with stars of stage shows; participated in shows to engage audience members and ensured audience safety. • Responsible for daily maintenance and cleaning of venues, as well as assorted props used by performers.

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  Baskin Robbins

  • Solana Beach, CA

  • Food Server

    • Jan 2016 - Apr 2016
    • Solana Beach, CA

    • Responsible for daily tasks required to ensure storefront ran smoothly & met health/safety standards which included but was not limited to cataloging inventory of ice cream pints, clearing sheets of ice from freezer, and handling money at register.• Organized restaurant supplies. Large emphasis on cleaning/sanitation of prep & dining area due to the prominence of dairy. • Aided in training of new employees.

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  Digitopia Agency

  • Carlsbad, CA

  • Marketing Intern

    • Jun 2014 - Aug 2014
    • Carlsbad, CA

    • Led business operations support for graphics designers and executives of marketing and advertising agency; supported management of daily schedule and calendar, confirmed and coordinated meetings with internal and external stakeholders, prepared administrative deliverables, and contributed to marketing projects. • Conducted product, market, and marketing research to support strategic and business planning for various clients; synthesize data from multiple sources to develop reporting and improve business insights, identify competitive brands, and solidify target demographics.