Experience

• 

  BRED IT Thailand

  • Thailand
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Control & Monitoring Center Lead (CMC & Helpdesk)

    • Jun 2022 - Present

  • Supervisor of Control & Monitoring Center (CMC & Helpdesk)

    • Jan 2022 - Jun 2022

    - Provide IT monitoring, IT helpdesk and IT support services for international banks in different time zones and within a centralized shared service data centers in Bangkok.- Response to user’ request, incident management and problem solving via E-mail, TEAM chat and phone channels. Properly log and manage the tickets in the ticket system.- Provide L1 technical remote support for applications and common infrastructure, system, network and desktop clients.- Professionally improve and motivate team members to enhance technical skills, critical thinking and interpersonal competences.- Communicate with management and encourage team to pursue the meet company objectives and directions.- Provide advisory, guideline and feedback to team to improve the overall operations.- Arrange Shift schedule for 24x7 team.- Supervise and work with Team leader, Head of department to ensure the consistence and continuity of the business.- Provide additional support on Control & Monitoring center and Helpdesk roles, properly log the incoming requests, issues, incidents and change request for tracking and following up purpose.- Manage On-Boarding and Off-Boarding tasks to ensure the correct permissions, roles and access rights have been properly granted according to user’s roles and position. Ensure the laptop and necessary equipments are ready for new joiner.

  • Global Operation Center

    • Apr 2019 - Dec 2021

    - To provide 24x7, L1 support and act as communication window between L2 support and BRED bank international subsidiaries. Keep track on progress for request, issue or incident via Ticketing system.- Provide technical IT support for both BRED-IT internally and BRED bank subsidiaries.- 24x7 monitoring real time alerts on Zabbix for E-payment services (Payment Gateway service such as ANZ, VISA / Mastercard, POS, ATM), Internet Banking services, Infrastructure/Network equipments and links, Oracle BIP, Control-M and other systems for any potential incidents and services down time prevention. - Manage the Incident effectively base on timely manner and communicate with related concerns L2 support team to solve the issue.- Support users registration, including creating, managing users profiles on Active Directory domain.- Manage and provide necessary equipments for users, such as preparing and re-image laptops, monitors and other necessary equipments.- Monitoring daily tasks for banks EOD processes, escalate the issue to concerns team if any issue within the appropriate timeline. - Review Servers utilization (CPU, RAM, SWAP) or disk usage and collaborate with other teams to ensure the servers are up running to prevent any potential PROD services impact. - Create and maintain O365 mailbox, distribution list, meeting rooms and shared mailbox.- Deploy softwares via SCCM based on user request.- Manage inventory and assets control for BRED-IT.

• 

  Agoda

  • Bangkok Metropolitan Area

  • Network Operations Center Engineer

    • Feb 2015 - Oct 2015
    • Bangkok Metropolitan Area

    - Act as communication WINDOWS with L2 support to solve the issue with the systems or network disruption.- 24x7 Monitoring real time Booking trend for AGODA website, to ensure the web services (Search functions, landing page, etc.) are running as expected and prevent any book lost.

• 

  TOYOTA TSUSHO SYSTEMS SINGAPORE PTE.LTD.

  • Singapore

  • Support Engineer of TOYOTA AP-EDC

    • Feb 2011 - Jul 2013
    • Singapore

    - Work as an expat to support GR-BBS roll-out projects. Co-ordinates and report directly to director in TT Network Integration (Thailand), TOYOTA TSUSHO Corporation and Toyota Motor Corporation in Japan.- Cooperate with suppliers in Asia Pacific regions to enrolls to the systems to ensure the CAD files are being securely transferred. - Prepared Weekly and monthly report to update the progress on the projects.- Response to the requests from director, project manager and management team to pursue with the goal and the objective of the project.

• 

  TOYOTA TSUSHO SYSTEMS (THAILAND) Co., Ltd.

  • Bangkok, Bangkok City, Thailand

  • Senior Helpdesk Coordinator

    • Feb 2010 - Jan 2011
    • Bangkok, Bangkok City, Thailand

    - Provide Helpdesk services to support issues on Oracle Systems on different modules (PR, PO, etc.) and other system for parts tagging (E-KANBAN) with TOYOTA affiliates in Indonesia (TMMIN), Vietnam (TMV), India (TKM), Singapore (TMAP-MS), Philippines (TMP) and Thailand (TMT, TMAP-EM).- Logged and keep track on the progress of each request, issue and incident from the affiliates.- Provide L1 support and cooperate with L2 support (Oracle engineer / TMAP-EM infra team) to fix and resolve the issue. Following up root cause and countermeasure to prevent reoccurrence. - Validate the request forms are properly filled and signed for any request change on the systems.- Modified the current ticket systems with Visual Basic and Excel Macro functions to fit with requirement specifically for each team.- Generate Daily and weekly reports.- Create and maintain Mieruka board for sharing details and update internally.

• 

  CRC Ahold co.,Ltd.

  • Bangkok, Bangkok City, Thailand

  • English Interpreter

    • Feb 2004 - Oct 2004
    • Bangkok, Bangkok City, Thailand

    English interpreter in TOPS Marketplace Sukhumvit 24 to provide assistance to foreign customers if needed. Responsible to maintain and prepare the product labels to be proper transplanted into English.