Experience

• 

  ECI

  • Bengaluru Area, India

  • Vulnerability Remediation Engineer

    • Jul 2018 - Present
    • Bengaluru Area, India

    • Conducted independent research and analysis, identifying system and network vulnerabilities, formulating options, and making conclusions and recommendations to the client• Developed and implemented plans to remediate system and network vulnerabilities, including patching, configuration changes, and workarounds on Windows, Linux and VMware virtual environment• Prioritize vulnerabilities based on their potential impact on the organization using industry standard frameworks such as CVSS • Experience with security tools and technologies such as Nessus and Qualys• Collaborate with Tier-3, Patching team, SOC (Security Operations Center) and NOC (Network Operations Center) teams to ensure that vulnerabilities are addressed in a timely and effective manner• Communicate effectively with client, ECI management, AppDev team and the Patching team, to keep them informed of vulnerabilities and remediation efforts• Keep abreast of new vulnerabilities and exploit techniques, and update policies and procedures accordingly in the VMware environment• Updated vCenter Server, PSC, ESXi, VMware Tools, VMware Hardware Version and make necessary registry changes as a part of Spectre and Meltdown and also Foreshadow vulnerability remediation single handed in record time

• 

  VMware

  • India

  • System Administrator

    • Apr 2017 - Apr 2018
    • India

    • Designing, implementing, managing and monitoring the virtual infrastructure (Software Defined DataCenter)• Good hands on experience in diagnosing and troubleshooting of vSphere, ESXi, and Virtualized server• Creating and managing Resource pools, Setting Reservation, Shares and Limits, vAPPs, templates, clones and snapshots• Optimizing network hardware and software to enable VMware integration• Virtualizing Windows servers and connecting them to the networks• Maintaining ESXi v5.5, v6.0, v6.5 and v7.0 servers, vCenter Servers, looking into day to day activities of Production database, Monitoring its growth and performance• Catering recommendations for optimizing existing vSphere deployments, server capacity and availability strategies like HA, DRS and FT• Working knowledge on Active Directory, OU structures and Group Policies, DNS, DHCP and core network concepts like TCP/IP• Hands on experience with troubleshooting on Linux enterprise servers on VMware, on converged hardware solutions like UCS/HP/DELL• Good knowledge on storage technologies like SAN, NAS and Multipathing storage technologies

• 

  First Advantage Global Operating Center

  • Bangalore

  • Operations Analyst

    • Aug 2014 - Oct 2016
    • Bangalore

    • Installing and configuring system and network components, including servers (Dell and HP), Network (Avaya routers) and software applications• Ensure smooth operation of systems, which includes monitoring system and network performance, identifying and resolving system and network issues, and software and hardware hardening (updates)• Implementing security measures to protect systems from cyber threats, including firewalls, intrusion detection and prevention systems• Manage inhouse user accounts, access levels, and permissions, and ensuring compliance with organizational policies and procedures• Maintaining accurate and up-to-date documentation of system configurations, security protocols, system and network performance• Working with NOC and SOC Team to ensure the network and systems are aligned with business goals and objectives

• 

  HP

  • Bangalore

  • Technical Support Executive II

    • Dec 2010 - Jan 2014
    • Bangalore

    • Providing end to end technical assistance to end users on Hardware, operating system, network and following up with the customer regularly as per the process requirement• Applying diagnostic techniques to identify problems with systems and network, investigate causes and recommend solutions to resolve technical issues• Assisting customers with information on improvements and upgrades to hardware, software and network configuration• Providing remote support to onsite technician by troubleshooting and dispatching the defective parts based on the requirement• Guiding the end users in replacing the CSR (Customer Self Replaceable parts) as per HP Database and the product• Preparing and analyzing the weekly reports on DA, NMU and RC-TAT and presenting the same to the management for review• Assisting and training new hires within the team in resolving complex technical and network related issues• Consult technical documents to research and implement solutions• Replicate network issues in the lab, reported by enterprise users and implement resolutions

• 

  IBM India Private Limited

  • Bangalore

  • Senior Customer Service Representative

    • Jun 2007 - Nov 2010
    • Bangalore

    • Application software support for IBM Employees in US, EMEA and APAC region• Providing L1 and L2 support to users for applications like IronKey, Encrypted Recovery Service, Remote access, PrettyGoodPrivacy (PGP), IBM Connections and Digital Analytics (Coremetrics)• Supporting and troubleshooting system based encryption and maintenance software like Symantec Encryption Desktop (SED) and Enforced Device registration (EDR), critical for IBM Data Security and encryption• Handling critical priority 1 issues (outage) by recreating and verifying the issues, engaging the development teams, web teams and supervising the resolution process till the end• Handling system issues for cyber security and phishing mails for the IBMers using the tracking tools• Extracting data (Add, Modify and Delete) using Visual DB2 with SQL Queries for contractors, vendors, and functional ID records and exporting them to excel in .CSV, .html etc. requested by the GEO focal (EMEA and APAC) as well as by the L3 team in the US• Granting access to IBMers and Employees of IBM acquired company users, for Digital Analytics formerly known as Coremetrics.• Work with the internal department to understand current and future business needs• Floor walk, assisting process member in complex situation, getting them process ready by conducting refresher trainings, side barging, conducting PKTs• Handling the COGNOS reports for day to day operations (TSRM)• Routing calls to different departments through AVAYA phones as per IBMers requirements