Experience

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  Winnow

  • United Kingdom
  • Software Development
  • 100 - 200 Employee

  • Project Manager - Strategic Projects

    • Jul 2023 - Present

    • Reporting to Chief Technical Officer • Spearheading a portfolio of strategic projects, including the high-impact "North Star" project that aims to save a management-set target amount of food waste annually by driving collaboration across company’s global commercial and product teams.• Revamping the company’s supply chain and assessing current and new partnerships to simplify product manufacturing, increase product reliability and reduce lead time in delivery• Lead cross-functional teams in the successful implementation of strategic initiatives. • Maintain transparent and effective communication with stakeholders and executive leadership, delivering regular updates, preparing weekly and monthly comprehensive reports, and facilitating productive project meetingsAchievements• Implemented a new, revised process to gather NPS data for the company. Increasing the response rate by 50%• Performed Carbon footprint analysis for the whole company and presenting the data findings to the investors• Found new vendor for the company’s supply chain, conducted vendor cost analysis and negotiated prices

  • Head of Shared Services

    • Aug 2021 - Aug 2023

    • Reporting to the Global Head of Operations • Established a global central function to provide comprehensive backend operational support to Winnow's global operations team• Developed a detailed strategy encompassing service level agreements (SLAs), key performance indicators (KPIs) to measure success, role definition, responsibility allocation,• Successfully enhanced efficiency, service quality, and global operations team effectiveness through the establishment of the central functionAchievements • Oversaw a team of 7 executives across Romania, London and Dubai, providing training on in-house technology to optimize cross-functional processes and enhance turnaround time (TAT) for country-teams – achieved a 30% reduction in onboarding time for new clients within the first year.• Established the function from ground up, from hiring the team to setting up the processes, KPIs, and SLAs• Built AI optimized menus for each region, reducing the time to build menus by 66%

  • Customer Support Manager

    • Aug 2020 - Aug 2021

    • Reporting to Head of Technology • Promoted to Head the Global Support team, enhancing client experience for global accounts – 1000+ systems across 5 regions• Conducted global-level organizational restructuring, guiding team growth, responsibilities, and personal development• Established and monitored customer service standards using recognized industry benchmarks• Led process improvement and problem-solving efforts, implementing standard procedures and escalation policy for customer support• Monitored team performance metrics, based on response times, resolution rates, satisfaction scores, and other key indicatorsAchievements• Conducted GAP analysis and set up a team of 5 direct reports across Singapore, Romania and Dubai• Built blueprint for dashboards and KPI metrics, reduced average ticket solve time by 40%• Created the content and structure for the Product Manual for the system

  • Client Support Executive

    • Aug 2018 - Aug 2020

    • Built exceptionally strong relationships with clients ensuring they are bought into making the Winnow system successful.• Managed the process of smoothly onboarding customers and trained multi-disciplined teams to use Winnow both in person and remotely• Managed the site relationship, monitoring site behaviour and supporting the client with any technical challenges• Kept clients engaged by working with them to ensure their waste reduction targets were met through monitoring site performance and using Winnows’ insights.

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  Khana Khazana Restaurant

  • Dubai, United Arab Emirates

  • Business Development Executive

    • Nov 2015 - Aug 2018
    • Dubai, United Arab Emirates

    Family-owned food retail and catering business• Responsible for Sales & Marketing for all 4 food outlets including ensuring Database collection for SMS / Email Marketing• Increased Sales by 24% in the previous year while developing excellent networking with guests, corporates and travel agencies• Responsible for day-to-day operations of 4 outlets, such as inventory control, vendor management, guaranteeing customer satisfaction among others• Conducted market research to identify new business prospects• Established customer connection by maintaining and developing the company brand on social media platforms• Created and expanded the database of all contacts and customers

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  PricewaterhouseCoopers

  • Dubai, United Arab Emirates

  • Consulting Intern

    • Aug 2015 - Oct 2015
    • Dubai, United Arab Emirates

    • Assisted a team of consultants in collecting, analyzing and presenting market-related information to the clients• Carried out market research and performed market sizing • Assisted on creating and designing presentations, proposals and reports for multiple projects• Facilitated workshops in various sectors of the economy

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  Birch Aquarium at Scripps

  • Greater San Diego Area

  • Admissions Office

    • May 2013 - Dec 2014
    • Greater San Diego Area