Experience

• 

  Rocke Brothers

  • 2/ 27 Alick Road

  • Wharf Coordinator / Fleet Controller / Customer Service

    • May 2019 - Present
    • 2/ 27 Alick Road

    • Manage export and import client’s orders.• Developing and maintaining relationship with clients, internal departments and drivers• Coordinate inland trucking to move containers from clients to Melbourne ports• Daily communications with customers and forwarders on relevant issues and resolutions• Accurately ensure empty/full containers meets the required delivery in the most cost-efficient methods• Pro-actively identifying problems and swiftly implement solutions• Daily allocation of wharf bookings• Balance export and import through out the day to match with wharf bookings• Monitoring, plan and schedule wharf bookings• Sending reminder emails to customer about missing documents, PIN numbers and Electronic Delivery Order• Making sure all the export and import containers has bookings before their vessel cut off• Data entry and utilization of internal system, including Container Chain and Onestop• Weight management, ensuring vehicles are not overloaded

• 

  B.L.Fitzgerald Pty Ltd.

  • Melbourne, Australia

  • Assistant Manager (Inventory & Payroll/Admin Manager)

    • May 2012 - Present
    • Melbourne, Australia

    • Handling and preparation of weekly Payroll• Checking details of employees clock in cards, receiving clock time approval reports and archiving of cards / rosters • Preparation of various reports; pay memo shift report, labour review report (and balanced), detailed consultant report and comprehensive sales ledger• Provide month to date figures for management and Operations Manager; quality cost report (QCR), inventory statistics, variance report, waste percentage and cash variance • Completing month end preparation checklists; preparing sales ledger, verifying refunds, review receipts for co-signing and valid reasons• Creditors Reconciliation duties; cross checking invoices and credits against actual invoices • Verifying delivery acceptance dockets against invoices • Complete projections, goals and targets for following months• Balance all previous day’s employee labour and complete employee of the month and quarter nomination forms • Handling of petty cash sheet; bifurcation of petty cash invoices into food, paper, supplies, office, linen, management labour and employees labour• Data entry and processing of new employee paperwork and information into payroll system, maintaining employees’ master file and cross checking information to ensure accuracy • Stock control and purchasing of goods; ordering for the week according to the projection made, manual stock count and data entry to get consolidated food variance report• Assisting Shift Manager; delegating task to shift supervisors and crew members to ensure smooth running of shift• Customer service duties; handling any customer service issues or complaints in a smooth and timely manner, using highest level of service and upholding company’s integrity at all times.