Experience

• 

  California Regional MLS (CRMLS)

  • Product Manager

    • Sep 2018 - Present

• 

  Sandicor, Inc.

  • United States
  • Real Estate
  • 1 - 100 Employee

  • Product Manager

    • Jun 2018 - Sep 2018

    Responsible for daily operations and management of MLS software program utilized by approximately 18,000 real estate professionals and vendors. • Work with 3rd party vendors on integration and maintenance of data supporting the focal elements of MLS database.• Manage and coordinate multiple ongoing projects to ensure viability and sustainability of database.• Identify system deficiencies and collaborate with various departments on creation of resolutions.• Consistent focus on providing a progressive and effective MLS database.• Work with both internal and external clients to meet and exceed needs associated with software and its data.

  • Data Services Manager

    • Jan 2015 - Jun 2018

    Promoted through a series of increasingly accountable positions in company during 11 year tenure. Provide management and technical leadership to teams of corporate employees and third party affiliates utilizing high volume database with time-series data applications. • Perform routine system monitoring, performance and availability testing to authenticate database integrity. • Develop, employ and enforce proper data collection policies and procedures. • Manage contracts and foster relationships with data collection vendors. • Provide technical support to vendors and employees by assessing, amending and resolving system related issues. • Maintenance and oversight of third party and multi-vendor portal, including regulatory compliance and payment processing.• Assist senior management with planning and scheduling operational and system upgrades/migrations.• Create and maintain routine system performance reports.

  • Tech Support Level 3/Supervisor

    • Feb 2013 - Dec 2014

    Managed four member technical support department responsible for providing practical, accurate and engaging support and education to a membership of approximately 20,000 real estate professionals. • Organized and maintained successful system of technical support resources, including email, live phone support, live chat services, and online knowledgebase.• Established and monitored use of online support ticketing system to elevate and enhance customer service infrastructure. • Ensured tech support staff maintained current, hands-on knowledge of MLS software applications, all third party products and relevant emerging technologies.• Participated in the development of plans and objectives for cross-functional projects designed to expand to enhance corporate products and services.

  • Tech Support Level 1/2

    • Feb 2007 - Feb 2013

    Provided technical support services for approximately 23,000 real estate professionals utilizing an online suite of real estate industry specific services. • Fielded user phone calls, emails and chats involving escalated MLS software and hardware related issues.• Diagnosed and resolved software and hardware related issues using remote desktop access services.• Collaborated and coordinated with coworkers to resolve system related issues.• Certified accuracy, summation and closure of all online support tickets.