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Paolo Ascenzioni profile image

Paolo Ascenzioni

Senior Network Outreach Associate at RapidRatings
Intro Book
Seasoned event and travel professional with strong public relations and customer service skills.
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Location
Boston, Massachusetts, United States, US
Languages
  • Italian Native or bilingual proficiency
  • English -
Skills
  • Customer Service
  • Event Planning
  • Event Management
  • Public Speaking
  • Public Relations
  • Show all
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Bio

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Paolo Ascenzioni is a seasoned professional with a strong background in customer service, event management, and public relations. With a Master's degree in Globalization of Markets and Consumer Protection, he has worked in various roles, including Senior Network Outreach Associate at RapidRatings, Italian Interpreter at Bay State Interpreters, and Senior Travel Consultant - Italy Specialist at Bella Vista Tours. Paolo is proficient in Italian and English, and has experience in managing events, merchandising, and marketing.

Credentials

  • Supply chain management: Be global
    Coursera
    Mar, 2024
    - May, 2026
  • edX Verified Certificate for Supply Chain Planning and Strategy
    edX
    Feb, 2024
    - May, 2026
  • The Science of Well-Being
    Coursera
    Nov, 2023
    - May, 2026
  • edX Verified Certificate for U.S. Public Policy: Social, Economic, and Foreign Policies
    edX
    Dec, 2020
    - May, 2026
  • Social Norms, Social Change I
    Coursera
    Nov, 2020
    - May, 2026

Experience

  • RapidRatings
    • United States
    • Software Development
    • 100 - 200 Employee
    • Senior Network Outreach Associate
      • Jul 2022 - Present

    • Network Outreach Associate
      • Jul 2021 - Aug 2022

  • Bay State Interpreters
    • Gardner, Massachusetts, United States
    • Italian Interpreter
      • Feb 2020 - Present
      • Gardner, Massachusetts, United States

  • Bella Vista Tours
    • Boston
    • Senior Travel Consultant - Italy Specilaist
      • Mar 2020 - Jul 2021
      • Boston

  • Bellavista Tours
    • Boston
    • Travel Consultant
      • Feb 2017 - Jul 2021
      • Boston

  • Hunt Estate Sales
    • West Roxbury, Massachusetts
    • Sales Associate
      • Jul 2013 - Jul 2021
      • West Roxbury, Massachusetts

      • Organize inventory and research high-value items for busy Estate Sale company• Stage and merchandize items before pre-sale• Assist clients during events and maintain order and displays to increase sales

  • Donna Franca Tours
    • Boston
    • Italy Vacation Specialist
      • Sep 2014 - Jul 2016
      • Boston

      • Created and sold tailor-made vacations to Italy and travel-related products to individuals and groups• Communicated with customers and agents to establish itineraries, determine budgets and satisfy needs • Made travel-related arrangements regarding modes of transport, travel dates, accommodations and special events• Interacted with overseas vendors and providers to insure all services were properly contracted• Calculated travel costs using carrier and hotel rate books• Generated documentation, including invoices and vouchers for each service• Processed payments/fees and addressed any issues, complaints and refunds

  • Carrefour Italia
    • Rome Area, Italy
    • Cashiers Supervisor/Customer Service Assistant
      • May 2006 - Jan 2013
      • Rome Area, Italy

      • Provided excellent customer service, responding promptly to client questions, requests and concerns• Assisted the store manager in all aspects of daily operations, in particular opening/closing the store, monitoring customer flow, training and responding to cashiers request for assistance• Supervised the regularity of cash transactions, payments and receipts• Verified financials, reviewed daily accounting reports and processed all store paperwork including accounts payable invoices and cash paid in/cash paid out forms

  • DEKRA Italia
    • Rome Area, Italy
    • Operator at the contact center for Renault Italy S.p.A.
      • Jan 2011 - May 2012
      • Rome Area, Italy

      • Conducted telemarketing campaigns with private customers/companies to assess and cultivate interest in promotional campaigns• Developed leads of potential clients through telephone contact• Prepared weekly progress reports of current and past campaigns to determine retention rate and overall customer satisfaction

  • Comune di Roma
    • Rome Area, Italy
    • Trainee at the Office of Public Relations (URP) of the 2nd Municipality
      • Jul 2009 - Oct 2009
      • Rome Area, Italy

      • Directed and coordinated communication with citizens including management of complaints from users• Examined filing of corporate communication intitiatives, including managerial determinations and decrees of the City Council• Monitored citizen satisfaction with services provided

Education

  • 2010 - 2011
    Università degli Studi di Roma Tre
    Master’s degree specialized in Globalization of Markets and Consumer Protection, Law/Econimics/Communication
  • 2009 -
    Sapienza Università di Roma
    Master’s Degree, including the equivalent of a Bachelor’s Degree in Communication Sciences, Communication and Media Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Events Services”

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