Experience

• 

  PROception

  • London, United Kingdom

  • Senior Corporate Receptionist

    • Dec 2018 - Present
    • London, United Kingdom

    • Interacted with visitors and clients and maintained client calendars.• Handled and transferred incoming phone calls. • Scheduled and coordinated arrangements for all the conference rooms over three floors including cleaning, logistics and room set-ups for meetings.• Coordinated catering requirements with the Head Chef to organize the set up of breakfasts/lunches and afternoon teas for the client. • Set up VC with the NY office and zoom/Microsoft Team Meetings calls.• Provided efficient concierge services for the client and their visitors, assisted with taxi/couriers’ bookings.• Created and updated forms and maintained department files.• Prepared monthly statistics using MS Word and Excel to present foot-flow charts to the office manager to review ways of making the office space more efficient.• Organised building access for engineers, contractors, and visitors. • Maintained the stock levels and re-ordered office and kitchen supplies as needed.• Assisted with ad hoc administration tasks as requested by the client.• Received and distributed deliveries and mails.• Trained new members of the relief team as well as new starters.• Adhered to building policies and procedures.• Reported building maintenance issues to the building manager. • Assisted with health & safety requirements of the building. • Fire Warden for my floor.

• 

  Cordant People

  • London, United Kingdom

  • Compliance Administrator

    • Nov 2018 - Dec 2018
    • London, United Kingdom

    • Successfully re-organised 6 months of documents for the office in 2 days, proving my efficacy and high level of organisational skills.• Data entries activity which consolidated my accuracy skills; archived 500 candidates per day.• Updated and uploaded candidates’ documents onto the online database.

• 

  Aldi UK

  • London, United Kingdom

  • Deputy Store Manager

    • Jul 2018 - Nov 2018
    • London, United Kingdom

    •• Led a team of 8 sales assistants per shift, controlled till procedures and allocated daily duties to achieve optimum productivity.• Maintained accurate point of sale material, checked off deliveries, highlighted missing items for the claims department and successfully reduced waste through product rotation.• Effectively handled customer complaints, enquiries and refunds while ensuring the highest standard of customer service.• Coordinated trainings and staff development by following the Aldi Handbook.

• 

  Harry's Bar

  • London, United Kingdom

  • Duty Manager

    • Apr 2016 - Jun 2018
    • London, United Kingdom

    • Supported the General Manager with leading, training and developing a team of 12.• Analysed sales figures to identify trends and create strategies to improve the restaurant profitability and reached the expected revenue of £1.1M.• Built and trained top-performing team and ensured maximum performance.• Analysed customers’ feedback to identify problems, concerns, and opportunities for improvement. • Hit monthly sales targets (c. £95K per month) by setting up individual targets and a rewards system.• Monitored customer service with a keen eye to details and consistent delivery of an excellence service.• Managed weekly staffing rotas, processed payroll, sick days, and updated holiday approvals. • Updated purchase orders and delivery notes, stock control, budgeting, and monthly invoicing.• Ensured that Health & Safety and Food Safety procedures and standards were upheld.

• 

  Italian Cultural Institute

  • London, United Kingdom

  • Assistant Administrator

    • May 2017 - Jul 2017
    • London, United Kingdom

    • Handled general administration, such as payroll for 50 employees, updating holiday and sick days and expenses (petty cash, purchase orders and invoicing), processing an average of 250 data entries. • Provided diary management using MS Outlook to update and keep track of meetings and events. • Managed event expenses and prepared details once ready for invoicing • Assisted with banking and monthly reconciliation of Institute Bank statements; prepared checks for due payments.• Liaised with suppliers to order stationary and supplies, ensuring Purchase Orders were in place and correlated to monthly statements and invoices.

• 

  EMCOR UK

  • London, United Kingdom

  • Front of House

    • May 2016 - May 2017
    • London, United Kingdom

    • Greeted customers with a warm welcome to engender a positive firstimpression.• Always provided a high level of customer service, ensuring customers received the VIP treatment.• Prepared meeting rooms, ensuring was tidy and presentable for the events.• Provided general administration duties including; coordinating the office supply, managing posts and e-courier requirements.

• 

  Youngs

  • London, United Kingdom

  • Waitress

    • Oct 2014 - Sep 2015
    • London, United Kingdom

    • Greeting and advising customers• Ensuring prompt and courteous service to the customers and make them feel special and important• Good housekeeping• Delivering the best in class service• Taking orders and delivering it • Taking payments

• 

  Greene King

  • London, United Kingdom

  • Waitress

    • Feb 2014 - Jul 2014
    • London, United Kingdom

    • Greeting and advising customers• Ensuring prompt and courteous service to the customers and make them feel special and important• Good housekeeping• Delivering the best in class service• Taking orders and delivering it • Taking payments

• 

  Caffe Duomo

  • Florence Area, Italy

  • Waitress

    • Sep 2012 - Jan 2014
    • Florence Area, Italy

    • Greeting and advising customers• Ensuring prompt and courteous service to the customers and make them feel special and important• Good housekeeping• Delivering the best in class service• Taking orders and delivering it • Taking payments

• 

  University of Florence

  • Florence Area, Italy

  • Research Administrator

    • Mar 2011 - Mar 2012
    • Florence Area, Italy

    • Developed and promoted the most recent international scientific theories regarding vocational guidance career counselling; career decision-making, career development and counselling.• Analysed data using Excel and created reports and Power Point presentations for career counselling conferences.• Daily use of Word (writing scientific articles) and Excel (data analysis of scientific test results).

• 

  Giunti O.S. Organizzazioni Speciali

  • Florence Area, Italy

  • English Translator

    • Sep 2010 - Dec 2010
    • Florence Area, Italy

    • Collaboration with the italian translation of Maree, K. (Ed.) (2011). Dar forma alle storie: Guida al counseling narrativo. Florence: Giunti O.S. Organizzazioni Speciali. Italian translation: Annamaria Di Fabio, Paola Persico.