Experience

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  Resurgent AV Integrators Pvt Ltd

  • India
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Support Controller

    • Mar 2022 - Present

  • Support Controller

    • Mar 2022 - Present

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  AV INTEGRATION DISTRIBUTION (INDIA) PRIVATE LIMITED

  • Chennai Area, India

  • Project and Support Manager

    • Dec 2019 - Feb 2022
    • Chennai Area, India

    • Execute Audio Visual and Lighting Projects. • Handle Customer Complaints related to service and solve the problems. • Interact with Principal companies for getting spares / support.• Prepare quotations, draft letters and E-mails etc related to service, AMC etc.• Prioritize the Complaints and assign Project Engineers or Technicians and get the service complaints attended and the issues solved..

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  Resurgent AV Integrators Pvt Ltd

  • Chennai, Tamil Nadu, India

  • Lead - Project Controller

    • Sep 2008 - Sep 2019
    • Chennai, Tamil Nadu, India

    • Lead and Manage Tech Team for AV Projects execution.• Allocate manpower, assign work for Tech Team.• Attend meetings with Architects, PMC’s and Clients related to Projects.• Visit the project site periodically, Check the installation quality, collect the Snag list and guide to clear them.• Collect the Project work Status from all the Project Engineers and send the Consolidated Report the Technical Director and Client on time.• Guide / Help Team to Handover the Project on time.• Coordinate with Logistics for material delivery on time. • Allocate Service Team to attend various service Support Calls.• Support Service Team and escalate with Principal companies for getting spares / support on time.• Support Presales / Logistics for selecting / sourcing quality products from Local suppliers.• Provide Training to Tech Team on Quality installation and Safety.• Support HR for recruiting Tech Team member. • Support Coordinators to prepare quotations related to Projects, service and AMC etc.

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  Actis Technologies Pvt. Ltd.

  • Chennai Area, India

  • Engineer In charge – Customer Support

    • Feb 2000 - Aug 2008
    • Chennai Area, India

    • Prioritize the Complaints and assign Project Engineers and / or Technicians and get the service complaints attended and solved.• Handle Customer Complaints related to service and solve problems. • Interact with Vendors for AMC for their AV equipments, Selling spares, accessories and generate income• Prepare quotations, draft letters and E-mails etc...Related to service and AMC etc.• Executing AV Projects..

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  M.B. Associates,

  • Bangalore

  • Service Engineer

    • Oct 1994 - Feb 2000
    • Bangalore

    • Installation and Servicing of Databyte Telex Terminal and PC Telex.• Prepare quotations, draft letters and E-mails etc related to service, AMC etc.• Interact with Vendors for getting spares / support.