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PK
Panadda Kanchanaphan
Customer Experience Senior Manager at MSIG Insurance (Thailand) Public Company Limited
Customer Experience Expert
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Location
Thailand, TH
Skills
- Customer Experience
- Customer Service Management
- Customer Satisfaction
- Customer Engagement
- Complaint Management
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Bio
Generated by
Topline AI
Panadda Kanchanaphan is a seasoned customer experience professional with 19 years of experience in managing customer satisfaction, engagement, and complaint resolution. She has held various leadership roles in companies such as MSIG Insurance, Pioneer Electronics, Toshiba Business, NEC Corporation, and Sony. Panadda holds an MBA from Srinakharinwirot University.
Experience
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Customer Experience Senior Manager
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Sep 2004 - Present
Customer ExperienceComplaint ManagementCustomer Journey MappingCustomer Satisfaction Survey including NPSKPIs Measurement
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Customer Service Supervisor
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2003 - 2004
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Customer Service Team Lead
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2002 - 2003
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HRD Supervisor
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1992 - 2000
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Customer Service Representative
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1990 - 1992
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Education
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Srinakharinwirot University
Master of Business Administration - MBA, Marketing
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Insurance”
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