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Pan Thandar
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Bio
Credentials
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Developing Credibility as a Leader
LinkedInJan, 2021- Apr, 2026 -
Developing Executive Presence
LinkedInJan, 2021- Apr, 2026 -
Developing Your Leadership Philosophy
LinkedInJan, 2021- Apr, 2026 -
Developing Your Team Members
LinkedInJan, 2021- Apr, 2026 -
Emerging Leader Foundations
LinkedInJan, 2021- Apr, 2026 -
Foundations of Performance Management
LinkedInJan, 2021- Apr, 2026 -
Giving and Receiving Feedback
LinkedInJan, 2021- Apr, 2026 -
Leading Effectively
LinkedInJan, 2021- Apr, 2026 -
Leading through Relationships
LinkedInJan, 2021- Apr, 2026 -
Managing Employee Performance Problems
LinkedInJan, 2021- Apr, 2026 -
Practicing Fairness as a Manager
LinkedInJan, 2021- Apr, 2026 -
Prioritizing Effectively as a Leader
LinkedInJan, 2021- Apr, 2026 -
Setting Team and Employee Goals Using SMART Methodology
LinkedInJan, 2021- Apr, 2026 -
Transitioning from Manager to Leader
LinkedInJan, 2021- Apr, 2026 -
Using Feedback to Drive Performance
LinkedInJan, 2021- Apr, 2026 -
Virtual Performance Reviews and Feedback
LinkedInJan, 2021- Apr, 2026 -
Strategic Planning Foundations
LinkedInDec, 2020- Apr, 2026
Experience
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CANAL+ Myanmar FG
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Myanmar
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Customer Service Manager
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Nov 2019 - Present
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Myanmar
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KDDI Global
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Myanmar
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Senior Deputy Manager
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Jun 2015 - Nov 2019
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Myanmar
• Reports directly to the Director• Reports and monitor the call center agents to make sure in giving the best customer services to all MPT’s users.• Prepares daily records, weekly records and monthly in order to know the areas to improve for products and services as well as agents quality.• Manage all internal customer complaint management supporting activities.• Define the root causes of any issues observed and suggest corrective action plans,• Analyze various market insights (churn survey, internal metrics, customer satisfaction, etc...), • Interpret and identify critical improvement areas from customer experience point of view in order to trigger service improvement initiatives from department prospective.• Ownership of improvement actions based on summary of Customer Experience reports and Audit reports.• Setting and meeting performance targets for speed, efficiency and quality.• Maintaining up to date knowledge of industry developments and involvement in networks.• Overseeing the social media strategy for the company and make the analysis.• Evaluating customer research, market conditions and competitor data.• Collecting VOCs and presenting them to the management in timely manner and listen recorded calls and capture VOC.• Categorize the feedback per products and services and analyze the trends and taking action.• Identify improvements for a better Customer experience• Arrange scoping meetings with other entities and clarify the requirements.• Create the workflows related to surveys for a better understanding,
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Novotel Inle lake
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Inle Lake, Myanmar
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Food and Beverage Manager
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Feb 2014 - Feb 2015
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Inle Lake, Myanmar
• Plan, organize, direct and supervise the activities of the culinary department to ensure high quality food service;• Establish and monitor workflow, evaluate production and make changes where necessary to improve quality of service and meet established objectives;• Coordinate culinary service activities with other departments;• Inform administration of activities, issues and requirements;• Schedule hours and assign duties within the department;• Develop and conduct in-service programs, and encourage staff participation• Establish and implement policies and procedures in accordance with regulatory requirements and interpret these for residents, families and other departments.• Establish and maintain communications within the department and with other departments to ensure resident needs are being met• Prepare and maintain all records such as invoices, reports, statistics, etc• Participate in budget preparation and develop action plan for improvement; order, receive and monitor inventory of food and kitchen supplies from authorized vendors within allocated resources;• Perform duties as needed to facilitate the culinary service operation
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Shangri-La Group
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Barr Al Jissha Report & Spa, Muscat
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Restaurant Manager
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Nov 2008 - Nov 2013
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Barr Al Jissha Report & Spa, Muscat
Hire as a Service associate Food and Beverage Service on promoted as a Captain on1 of October 2010. And 2011, June promoted as a Restaurant Manager. Hire, train, and supervise restaurant employeesCreate staff schedule to ensure appropriate staffing.Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessaryTake ownership of budgets and cost control methods to minimize expensesAddress customer needs, comments, and complaintsAdhere to and enforce employee compliance with health, safety, and sanitation standardsProcess payroll and maintain all relevant recordsEnsure all employees are working within outlined operating standardsReport on inventoryEnsure that a courteous, professional, flexible and efficient service is provided at all time To handle guest enquiries in a courteous and efficient manner and assure follow up with guests.Plan and conduct staff training. Ensure the proper maintenance of outlets, assigning daily and weekly tasks / responsibilities to colleagues’ .Grooming Standard. Ensure that all implementing standards of services.Conduct daily pre-shift briefings to team member on preparation service and menu.Monthly operating equipment and linen inventory .Daily food and beverage requisition on the latest CHECK EAM- MORETON BAY
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SSL Traders Hotel
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Yangon, Myanmar
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Food and Beverage Server
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Jul 2008 - Nov 2008
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Yangon, Myanmar
Familiarity with point of sale and common restaurant machinery.Memorize entire menu within a day, including ingredients combinations.Upselling alcohol , dessert and appetizers to customers.Provide excellent customer servicesAlways strive towards best customer satisfactionGreet customers and present menusMake suggestions based on their preferencesTake and serve food/drinks ordersUp-sell when appropriateArrange table settingsAlways keep tables clean and tidyCooperate and communicate with all serving and kitchen staffAdhere to all relevant health department rules/regulations and all customer service guidelinesServed food & drinks and set up tables
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Liberty Hotel
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Yangon, Myanmar
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Receptionist
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Mar 2000 - Feb 2001
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Yangon, Myanmar
Answer and direct phone calls in a polite and friendly mannerWelcome visitors in a warm and friendly manner, and answer any questions visitors haveMaintain reception area and all common areas in a clean and tidy manner at all timesOperate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.Keep detailed and accurate records of visitor requests and of calls received.
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Education
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2021 - 2023Lincoln University College
Master of Business Administration - MBA, A -
2002 - 2003
University of Computer Studies, Yangon
Diploma of Education, Computer Science -
2000 - 2003
Yangon University
Bachelor's degree, Business/Managerial Economics -
https://www.abeuk.com/
Executive Diploma in Business Management & Administration ( ABE - UK ), Business Administration and Management, General
Suggested Services
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Industry Focus. “Entertainment Providers”
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