Experience

• 

  Lakeshore Public Media

  • Membership Assistant

• 

  Lakeshore Public Media

  • Merrillville Indiana

  • Membership Assistant

    • Oct 2015 - Present
    • Merrillville Indiana

    • Provide excellent customer service to members, prospective members and to the public• Handle all department calls/emails and respond promptly; follow up with member questions/complaints and document conversations in the member database, Allegiance.• Place, track and follow up with vendor orders according to the invoicing and ordering process.• Ship out all pledge commitment letters and in-house premiums to members• Enter member and premium information into Allegiance• Post pledge payments to member accounts• Process all incoming/outgoing inventory through Allegiance• Reconcile inventory discrepancies twice a year by doing a full inventory reset• Order all packaging materials as needed• Run basic reports and assist with daily processing • Serve as the back up to the Membership Manager• Perform other duties as assigned

• 

  Advance Sales & Marketing, Inc

  • Calumet City, IL

  • Event Specialist

    • May 2015 - Present
    • Calumet City, IL

    • Promote Sam’s Club Products through food Preparation

• 

  None

  • Kennedy Public Library Gary Indiana Location

  • Workshop Facilitator for Kennedy Library

    • Apr 2015 - Present
    • Kennedy Public Library Gary Indiana Location

    Community Empowerment

• 

  Northwest Indiana Professional Network

  • Gary Indiana

  • Department of Workforce Development

    • Aug 2014 - Mar 2015
    • Gary Indiana

    Under the Direction of Workforce Development Professional Liasion, Joel, where I obtain Professional guidance for greater work opportunities.

• 

  Sojourner Truth House

  • Support Service Advocate

    • Jun 2012 - Aug 2014

    Face to Face customer service with Gary Indiana community. Assist in ensuring food availability in food pantry. Quality Control of donations for shelter clients. Preparing monthly reports. Assist in unloading the truck of donated weekly items from the Northwest Food Bank of Indiana.

• 

  Adecco Temporary Staffing

  • Test Center Administrator

    • Jan 2012 - Apr 2012

    Administrator Testing to Examinees Prepare to day to day operationsProvide Excellent Face to Face Customer Service

• 

  Blue Cross Blue Shield of Illinois

  • Consumer Markets/Customer Service Advocate

    • Jan 2007 - Apr 2011

    Provide assistance to 0ver sixty-five Medicare Supplement Members with benefitsReceive calls from very busy inbound call centerSpecial Project: Support Managerial Team with Retention Analysis Report

• 

  Blue Cross Blue Shield of Illinois/Kelly Services

  • Provider Affairs

    • Aug 2006 - Jan 2007

    Review Provider information for verification purposesCorrespond by Fax and Telecommunication with provider to ensure information received is correctAssist in the QA of completed verification formsOffer Assistance and Team support to co-workers

• 

  Promotion Group Central

  • Customer Service Coordinator

    • Jul 2005 - Apr 2006

    Assist with Technical Support for Promotions Receive calls from very busy inbound call centerPrepare Tracking ReportsData Entry

• 

  Amerigroup/Richard Michael Group

  • Retention Associate/Marketing & Sales

    • May 2005 - Jul 2005

    Provided Customer Services to members with Medicaid Status offering HMO benefitsCoordinate Health Services between the member and the medical management staffInteracted with Primary Care Physicians to provide quality care for membersAn advocate between the member and the pharmacy technician to ensure that prescribe medications receive clearance

• 

  J.P

  • Citizenship & Immigration Documentation Preparer

    • Jan 2005 - Mar 2005

    Process Applications for Non-US CitizensProcess Application PaymentsProduce daily production logs

• 

  Healthcare Consortium of Illinois

  • Coordinator/Supervisor

    • Aug 1999 - Apr 2004

    Wards with a Primary Care Physician (PCP).Assisted substitute caregivers with necessary child data and corresponded with Case Workers and Case Managers regarding children.Did quality assurance on each child under my caseload.Corresponded with the Chicago Public School Nurses to obtain immunization records.Prepared packets for credentialing of new providers.Created a Check list for credentialing documentation receipt.Scheduled comprehensive health exams for wards with caregivers.Served as Liaison for Comprehensive Health sites.

• 

  Southside Health Consortium

  • Administrative Assistant to the Fiscal Manager

    • Feb 1997 - Aug 1999

    Monitored all lease contract agreements for company equipmentProcessed Accounts Payables weekly.Maintained a filing system for business accounts and kept cash records securedPurchased office equipment and assisted with coordination of fundraising events.Produced Variance and Accounts Receivables Reports monthly.