Experience

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  BSW Software Solutions

  • Pune, Maharashtra, India

  • Executive Assistant /Associate Manager

    • Aug 2018 - Present
    • Pune, Maharashtra, India

    .CRITICAL CORE SKILLSOverall Knowledge Domian – Executive Assistant• Provide high level professional and confidential administrative support at Executive level.• Complex diary management for multiple executives using MS Outlook• Prepare responses to correspondence on behalf of executives and liaise with relevant stakeholders to address and resolve enquiries.• Compile agendas and make arrangements, such as coordinating catering for luncheons for the Board and it’s sub committees and also executive meetings.• Administration and Organizational Support• Organizing meetings, Daily schedules and Agenda• Client Relations; Travel Management, Hotel Management, Presentations; PowerPoint• Admin-clerical work, encoding, Emails, Owner of each executive’s calendar • Travel Management for CEO and VP Global • Handle Confidential information with discretion.• Administrative Support :o Mano Assist in planning and executing projects.o Coordinate with various teams and stakeholdero Ensure deadlines are met.• Communication and Confidentiality:o Maintain confidentiality of sensitive information.o Draft and proofread documents, reports, and presentations.o Facilitate communication between executives and other team members.• Logistical Management:o Arrange conferences, events, and business trips.o Prepare meeting agendas and take minutes.o Manage office supplies and equipment.• Streamlined the office supply ordering process, resulting in a 15% reduction in expenses.• Negotiated with vendors to decrease office supply costs by 20%, saving the company $5,000 annually.• Identified and resolved inefficiencies in administrative processes, resulting in a 25% reduction in operational costs.• Processed an average of 200+ emails per day, ensuring accurate information dissemination and timely responses.• Streamlined data entry processes, reducing average time spent on monthly reports by 10 hours.

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  MSC Software

  • Pune, Maharashtra, India

  • Associate Operations Manger (Adminstation)

    • Sep 2011 - May 2018
    • Pune, Maharashtra, India

    To Respected Manager, A senior operations management professional with 10 years of proven skill-sets in Assistant to VP, Operations Management, Operational Strategy, Administration, Process enhancement, Travel Management (Domestic & International), MIS/Reports/Records, SLA management and Vendor Management. I bring my innate ability to chart out growth strategies for Operations that I have managed till date. I have been acknowledged for: Operation Management: Successfully defined service standards and guidelines that serve as a benchmark for excellent service delivery thereby contributed towards increasing service revenue generation. Involved in implementing systems, migrating systems to upgraded versions to achieve maximum efficiency in various operation; spearheading process improvement initiatives; setting up targets, SLA, LOS Change Management: Deployed various methodologies to analyse processes, recommending modifications to minimize escalations, realize operational efficiencies Addressed escalation / response / resolution time for reported problems on the basis of criticality; resolving support / operational issues. Secretary to VP – Product Development & It Global. Setting up quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes Involved in cracking dell contract which reduced almost 50% of down quote and saved a money for future budget.Capitalizing on my current experience, I seek an opportunity within your organization for the profile of “Administration/Operations” where I can contribute with my expertise gained during my professional life to fore. Additional capabilities are listed in detail in the enclosed resume.Looking forward to hearing from you regarding the above position. Yours sincerely, Pamela+91 8007869974

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  Infodat Technologies India Pvt Ltd.

  • Pune Area, India

  • Manager Administration & Facilities

    • Jan 2006 - Aug 2009
    • Pune Area, India

    My profile in the organization involved complete management of the operational functions like incident management, SME, SLA management for service requests; monitoring & maintaining SLA for service requests from clients. Handled accountability of evaluating priorities (Tier 2 or Tier 3) for service requests or incidents based on urgency and impact, verification & appropriate routing of service requests.Extensively contributed in development and scrutiny of the page alerts for high priority issues for problem management team, office 365 email solution management, administrated active directory and maintained User Access Management. Assessed Service Desk process, and advised initiatives for overall enhancement while ensuring adherence to the proper escalation procedure. Skilfully updated Microsoft patches, hot fixes & service packs through BigFix application with accomplishment of maximum FCRs. Rendered support for IT related issues to all MSC Software employees, suppliers, contractors across the Globe. Managed and provided IT Support through Phone, Emails and Web Tickets while handling all procurement requests on global basis. Generated reports as per the customer demands with active participation in the weekly review meetings and providing of timely updates to the senior management. Organized weekly team meetings, share information/ updates and discuss customer feedback and action items. Selected highlights of the role included:• Established admin & HR policies & procedures for the company.• Planned and conducted induction training for new joiners with involvement in medi claim insurance, asset & vehicle insurance pre-medical check-ups and annual medical check• Successfully maintained facilities like Fire Fighting Equipment, Access Control System, Security, Electrical arrangement & Power Backup, A.C., Generators and Lifts.