Experience

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  Beepo

  • Philippines
  • Outsourcing and Offshoring Consulting
  • 400 - 500 Employee

  • Commercial Accounts Administrator

    • Jun 2017 - Present

  • Account Administrative Assistant

    • Jun 2017 - Present

    • Bank statement reconciliation/ receipting rental and outgoings payments• Process Overpaid Rent payments and Bond Refunds• Input account invoices and process for payment• Following up on Outstanding Invoices, Unprocessed invoices, Unknown accounts balances• Process Direct Debits – load new DD’s; Update DD changes; process DD run• Process Direct Debit Dishonours • Mid-Month Process – Landlord, Creditor and Management Fees Disbursements• End of Month Process – Landlords, Creditors, Management Disbursements & closing off period• End of Financial Year Process• Process tenants reimbursements for water, sewer, electricity, rates, fire safety service & other miscellaneous items based on lease agreement.• Prepare and process CPI Rent Increases (Rent Review)• Tenant, Creditor and Landlord Insurance Renewals• Draft lease• Marketing/Advertising & Database Set up for New Listings• Weekly advertising (Saturday’s Advertiser/Domain) to be sent to Lessor/Vendor• Generate arrears report & follow-up• Maintenance tasks/Periodical tasks• Setting up new creditors• Bulk Email Reminders/Letters• Outgoings Audit & Estimates• Any other duties as required by the Directors, Department Head or Office Manager

• 

  The Outsourced Accountant - TOA

  • Clark Pampanga Phillipines

  • Administrative Assistant

    • Nov 2016 - Jun 2017
    • Clark Pampanga Phillipines

    • Encodes employees’ timesheets in the system• Generates sales invoices from MYOB• Sends Billing Summary to the customers via email• Performs general administrative tasks• Updates employees’ information details in MYOB• Updates files and customers’ sales reports• Answers and direct phone calls

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  Asian Apparel Philippines

  • Central Luzon, Philippines

  • Administrative Assistant/ Import & Export Officer/ Innovations & Engineering Analyst

    • Nov 2014 - Nov 2016
    • Central Luzon, Philippines

    HR/ADMIN ASSISTANT • Discusses /explains company policies and procedures• Records data of employees• Sends/updates absenteeism report including efficiency rate of employees• Screens and evaluates job applicants.• Provides general administrative tasks like scanning, answering phone calls, document filing.IMPORT/EXPORT OFFICER • In-charge on processing incoming and outgoing shipments (Import & Export)• Prepares documents for the release & departure of containers/goods• Communicates with the forwarder & shipping lines with the booking of exports via Ocean or Air shipment.• Proper communication with the brokers with regards to the documents which the company needs to comply for the shipment to be released in customs.• Communicates with the Hong Kong and China Office regarding the incoming & outgoing shipments• In-charge with the new import/export items on Intercommerce Network Services Inc.• Prepares items to be inspected for quality check.• Monitors container deliveries from the port of origin to the port of destination until to the arrival in Customs Clark bound to factory.• Checks the boxes items to be delivered/received including loading/unloading of the items.INNOVATIONS & ENGINEERING ANALYST • Develops work measurement procedures and directs time-and-motion studies to promote efficient and economical utilization of personnel and facilities.• Analyzes work study data and equipment specifications to establish time and production standards.• Applies mathematical analysis to determine validity and reliability of sampling and work study statistics.

• 

  Sutherland Global Services

  • Senior Quality Assurance Specialist

    • Oct 2008 - Jul 2014

    • Evaluates customer service calls to ensure compliance with client requirements • Monitors calls and Coach Agents for improvement.• Develops strategies for quality improvement based on monitor findings• Provides direct feedback to Team leads, trainers when coaching opportunities are discovered• Facilitates monitoring form and call process discussion for new hires. • Participates in weekly call calibration sessions with members of management internally and externally• Assists in development of training regiments focused on driving quality performance• Sends daily, weekly and monthly quality reports

  • TECHNICAL SUPPORT REPERESENTATIVE

    • Sep 2006 - Oct 2008

    • Answers calls and assists customers regarding internet connection and technical issues.• Provides good customer service satisfaction by resolving customers’ technical issues in a timely manner.

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  Mimosa Mart Duty Free

  • Central Luzon, Philippines

  • CASHIER/CUSTOMER SERVICE REPRESENTATIVE

    • Mar 1996 - Dec 1998
    • Central Luzon, Philippines

    Ensures that each Guest receives outstanding service by providing a Guest friendly environment which includes greeting and acknowledging, maintaining outstanding standards, solid product knowledge. Processes information/merchandise through computer system and POS register system.