Experience

• 

  Bathers Pavilion Restaurant

  • Australia

  • Chef De Partie

    • Sep 2020 - Present
    • Australia

• 

  Transcom

  • Senior Manager

    • Apr 2015 - Nov 2022

  • TQM

    • Apr 2012 - Nov 2022

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  StarTek

  • Ortigas

  • Training Manager

    • Jul 2011 - Apr 2012
    • Ortigas

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  TeleTech

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Training Manager

    • May 2010 - Aug 2011

  • Training Supervisor

    • May 2008 - May 2010

  • Launch Trainer

    • Sep 2007 - May 2008

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  TELETECH Holdings Inc

  • Training Manager

    • May 2010 - Aug 2011

    Manage the Language and Product Training Department for Pampanga DCSpearheads launch projects of LOBs for Pampanga and Pioneer and account specific sites, training aspect as well as transition to productionProduct trained and is involved with Senior Management with regard to Training Plan for all LOBs in account specifics with transition, forecasting, and creating solid action plans for the progression of the metrics in OpsCommunicates completion requirements with the clients and corporate team to align the processes from the local team up to higher management.Planned and executed measurement of individual trainer's performance as well as team through scorecards, providing incentives, performance management planning, and Individual Development plans.

  • and Communication Development Supervisor

    • May 2008 - Aug 2011

    Supervise the iConnect Program of the TeleTech Pampanga Facility.Ensures the effective delivery of Pre-production Training, Post-training sustainability and the holistic development of the workforce communication skills. Accountable for the development of the training and quality staff on-site, facilitating training for academic partners and other special projects specific to the Pampanga delivery center. Responsible for overseeing the provision of Training and Quality floor support across all accounts on site, remediation for continuous agent development.handled both Pampanga and Iloilo DC teams and partnered with Manager and Senior manager to ensure that there is clear communication of directives, grooming individuals, and providing corrective sanctions

  • Launch Trainer/Supervisor

    • Oct 2007 - Apr 2008

    Took the lead in assisting the hiring process for the Training Team and QA team for the training team in Cainta DC, Lipa DC, and Pampanga DC. Launched the ACE Program in KL, Malaysia DC for more than 4 months and took the lead in initiating the Training unit and the Lab. Helped trained classes and supported the Language Lab during the ramp up of Iloilo, Bacoor, Lipa, Roxas, Cainta, Pampanga, and Novaliches DC. Took the lead in hiring the Language Training team and Language Lab and aligned the processes across all sites in the Philippines and Malaysia for the Langauge Department.

  • Language Readiness/ACE Trainer

    • Dec 2006 - Sep 2007

    Assigned to handle new hire classes, conduct up-training sessions and facilitate account specific remediation, coaching and testing. Handled tasks in launching the ACE program in our Luzon and Visayas facilities. Certified to train company specific modules such as data management, skills development and leadership courses. Takes on OIC tasks like creation of Instructional modules, training plans, quarterly reports and accountable for the development of the training team.

• 

  TeleTech

  • ACE Trainer

    • 2005 - 2007

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  JOBSTREET SELECT, JOBSTREET

  • Associate Consultant/ Recruitment Specialist

    • Jun 2005 - Jan 2006

    Conducts initial and final interviews for call center agents and of higher positions.Streamlined the processes for vendors and partners to make the hiringprocess smoother.

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  Jobstreet.com

  • Recruitment specialist

    • Apr 2005 - Dec 2005